Senior End User Computing Engineer

Job Title: Senior End User Computing Engineer

Salary: £45,000 per annum

Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days)

Company & Role Information

With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.

As the Senior End-User Computing Engineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions.

Normal hours cover 08:00 – 18:00pm

Shifts are either (09.00 – 17:30pm) (08:00 – 16:30pm) (09:30 – 18:00pm)

As part of the support delivery team, occasional weekends or bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly.

Responsibilities

• Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Working as a technical lead on major incidents, problem management and root cause analysis.
• Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
• Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
• Providing technical leadership to Level 1 and Level 2 engineers.
• Maintain and update IT documentation.

Experience

The successful candidate will have support experience of:-

• Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
• Server technologies
• Azure or AWS solution implementations, migration and support.
• Firewalls
• LAN/LWAN/WAN, DNS, DHCP, VPNS.
• Hands-on expertise in PowerShell scripting
• Back-up solutions and AV technologies.

Desirables

• Experience with device management solutions
• ITIL v3/4 Foundation
• UC Technologies
• Database systems
• Use of 3rd party patching tools

Remuneration

• 25 days holiday entitlement rising to 28 days after 5 plus years of service
• Holiday Purchase Scheme
• A company supported CSR Volunteer Day
• 2 days for personal wellbeing
• Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
• Electric Vehicle salary sacrifice scheme
• Death in Service x4 basic salary
• Private Medical Insurance is available, partially subsidised
• SAGE Employee Benefits scheme
• Salary sacrifice charity donation scheme
• Hybrid working arrangement Mon & Fri optional WFH days

For immediate consideration please send your CV in today