At a Glance
- Tasks: Lead the CRM strategy and enhance customer experience using cutting-edge technology.
- Company: Award-winning organisation in Cardiff with a strong digital focus.
- Benefits: Hybrid working, competitive salary, and a robust benefits package.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on customer journeys and work with innovative tech.
- Qualifications: Experience in CRM strategy and strong communication skills.
The predicted salary is between 50000 - 55000 £ per year.
Location: Cardiff
Salary: £50,000 - £55,000 per annum
Our client is looking to hire a CRM Product Manager. They are an established Cardiff-based organisation that has invested heavily in its digital and CRM capability and is now looking to strengthen the technical ownership of that platform. This role sits within the technology function and reports directly to the CIO, rather than into marketing, and it has been positioned deliberately that way.
This is not a performance marketing or email campaign role, and it is not a HubSpot administrator role either. It is a product ownership role for the technology underpinning CRM across the business.
About the role
The organisation runs HubSpot as the operational backbone of customer service, sales and its contact centre, with a bespoke front end built for customer service teams and dedicated tooling for sales. HubSpot AI is already in use, including a live chatbot, and the business also runs Optimizely alongside advanced marketing and service automation. The CRM Product Manager will take ownership of the strategy and roadmap for this environment, working closely with IT, Digital and external suppliers to ensure the platform continues to deliver value.
The role also has visibility into lead management for some of the organisation's higher-value product lines, and involvement in customer-facing presentations relating to CRM and digital capability.
Responsibilities
- Developing and maintaining the CRM strategy in conjunction with key business stakeholders
- Acting as CRM business owner, identifying opportunities to use AI and platform capability to improve customer experience and operational efficiency
- Leading business and process change relating to the CRM system
- Facilitating product working sessions that prioritise change requests submitted across the business
- Delivering training and maintaining support documentation to drive consistent, effective use of the system
- Managing the CRM support budget and the relationship with the organisation's third-party HubSpot specialist agency
Experience Required
- HubSpot experience is desirable but not essential
- Solid understanding of modern CRM platforms and how they operate in practice
- Demonstrable experience of developing and implementing CRM strategy to support a customer-focused business
- Proven track record of continuous improvement, with benefits measured and realised
- Ability to engage senior stakeholders and balance commercial priorities against platform and brand considerations
- Strong communication and presentation skills
- Sound business, technical and financial judgement
- Ability to manage multiple priorities in a fast-paced environment
What the organisation offers
This is a well-established, award-winning organisation with a mature CRM and digital function rather than one starting from scratch. The platform is already well developed, and the mandate for this role is to connect existing capability together more effectively, bringing IT and CRM closer, and extending email and SMS into a more joined-up customer journey. The business is supported by a specialist HubSpot agency, so the CRM Product Manager is not expected to manage all technical delivery alone. The role offers hybrid working and a strong benefits package.
Success in this role will be measured by the strength of the relationships built with customer service stakeholders across the business, and by the ability to design and deliver exciting new digital journeys that genuinely improve the customer experience.
For immediate consideration please send your CV in today.
Locations
CRM Product Manager in Newport, Wales employer: Sadler Recruitment
Join a dynamic global luxury asset insurer in Cardiff Bay, where you'll enjoy a flexible working pattern of 3 days in the office and 2 days from home. With a strong focus on employee growth and technical autonomy, this role offers you the chance to lead DevOps initiatives in an innovative environment, ensuring that your contributions directly impact the architecture and scalability of our platform. Experience a collaborative work culture that values your expertise and encourages you to explore new solutions while insuring some of the world's most valuable assets.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Manager in Newport, Wales
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Sadler Recruitment who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Sadler Recruitment!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Sadler Recruitment to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace CRM Product Manager in Newport, Wales
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Sadler Recruitment!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for CRM Product Manager at Sadler Recruitment! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Sadler Recruitment
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Sadler Recruitment uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Sadler Recruitment that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Sadler Recruitment, so it's relevant and sparks conversation during your interview.
