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- Tasks: Support and optimise Microsoft Dynamics 365 CRM for a global organisation.
- Company: Join a dynamic team in a leading global manufacturing company.
- Benefits: Competitive salary, annual bonus, remote work, and generous leave.
- Why this job: Make a real impact on CRM processes and drive innovation.
- Qualifications: Experience with MS Dynamics CRM and strong analytical skills required.
- Other info: Gain exposure to a large-scale D365 environment and diverse business units.
The predicted salary is between 36000 - 60000 £ per year.
D365 Functional Analyst Fully Remote home working (4 trips to South Wales annually) £46,000 per annum + company bonus option. The role focuses on the support, optimisation and continuous development of the Divisional Microsoft Dynamics 365 system. This role sits at the centre of a global organisation operating across 12 business units and supporting over 650 users on the latest version of Dynamics 365 CRM. You’ll be part of a small, focused team (2 people) responsible for maintaining and developing CRM functionality at a divisional level. The work is 80% configuration and 20% support, with the service desk handling standard user queries.
Responsibilities
- Analyse business requirements and translate them into CRM solutions using configuration, workflows, and automation.
- Configure D365 entities, forms, business rules, views, and dashboards to meet functional needs.
- Manage user access, permissions, and data structures, including master data items and product or contract configurations.
- Investigate and resolve escalated issues relating to CRM functionality, integrations, or data integrity.
- Work with developers and vendors to implement technical solutions.
- Provide expert guidance on CRM capabilities and limitations.
- Reduce manual tasks through intelligent use of CRM features and integrations.
- Deliver training sessions and create user guides to improve CRM adoption.
- Act as a point of contact for CRM-related queries and troubleshooting.
- Monitor system health, data integrity, and performance metrics.
- Develop prompts, templates, and use cases that leverage Copilot across Outlook, Teams, Excel, and Dynamics 365.
- Test, document, and deploy CRM changes into production following agreed processes.
- Monitor system adoption and performance, providing insights and recommendations for improvement.
- Support integration points with tools such as Experlogix SmartFlows, ClickDimensions, and external web forms.
- Contribute to wider data and CRM initiatives across the organisation, helping standardise and streamline business processes.
Technology Environment
- Microsoft Dynamics 365 CRM (latest release)
- Experlogix SmartFlows for process automation and document generation
- ClickDimensions for marketing automation
- External web forms integrated with D365
- Power Platform including Power Automate and citizen developer enablement
- Three data centres across the US, Europe, and Southeast Asia
Experience needed
- Experience in a 2nd line support OR as a super user
- MS Dynamics CRM expertise
- Experience with data transfer tools
- Experience of configuration
- Understanding of master data
- Understanding of change management
- Strong analytical skills
Nice to Haves
- Experience in SQL and SSRS
- Hands on experience with Microsoft Co-pilot
Why Join?
- Exposure to a large-scale, global D365 environment with varied requirements
- Be part of the Autopilot global rollout
- Opportunity to drive CRM configuration and process improvement rather than purely support work
- Be part of an organisation committed to automation, data integration, and citizen-led development
- Work across multiple business units, gaining experience with different operating models and regions
- Stable business-as-usual environment with a focus on continuous enhancement, not firefighting
Remuneration
- Permanent contract
- Annual bonus dependent on company performance. Pays up to 15%.
- 24 days annual leave plus bank holidays
- Pension 5% employer and 4% employee
- 4 x salary life assurance
- Cycle to work scheme
- Employee Assistance Program
- Annual Pay Review
For immediate consideration please send your CV today.
Microsoft Dynamics CRM Functional Analyst employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics CRM Functional Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or a case study showcasing your best work. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common CRM scenarios and solutions. We recommend practising how you’d tackle specific challenges related to configuration and user support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Microsoft Dynamics CRM Functional Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of D365 Functional Analyst. Highlight your experience with Microsoft Dynamics CRM, especially any configuration and support work you've done. We want to see how your skills match up with what we're looking for!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing examples where you've successfully analysed business requirements and translated them into effective CRM solutions. We love seeing real-life applications of your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sadler Recruitment
✨Know Your Dynamics
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Understand its functionalities, especially around configuration, workflows, and automation. Be ready to discuss how you've used these features in past roles or projects.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills. Think about times when you've translated business requirements into CRM solutions. Being able to articulate your thought process will impress the interviewers.
✨Familiarise with Integration Tools
Get to grips with tools like Experlogix SmartFlows and ClickDimensions. If you have experience with data transfer tools or integrations, be sure to mention it. This shows you're not just a user but someone who understands the bigger picture.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of potential issues related to CRM functionality or data integrity and how you would approach resolving them. This will show your proactive mindset.
