At a Glance
- Tasks: Support and optimise Microsoft Dynamics 365 for a global organisation.
- Company: Join a dynamic team in a leading global company.
- Benefits: Competitive salary, annual bonus, remote work, and generous leave.
- Other info: Gain exposure to a large-scale D365 environment with diverse opportunities.
- Why this job: Make a real impact on CRM solutions and drive process improvements.
- Qualifications: Experience in MS Dynamics CRM and strong analytical skills required.
The predicted salary is between 40000 - 52000 £ per year.
The role focuses on the support, optimisation and continuous development of the Divisional Microsoft Dynamics 365 system. This role sits at the centre of a global organisation operating across 12 business units and supporting over 650 users on the latest version of Dynamics 365 CRM. You’ll be part of a small, focused team (2 people) responsible for maintaining and developing CRM functionality at a divisional level. The work is 80% configuration and 20% support, with the service desk handling standard user queries.
Responsibilities
- Analyse business requirements and translate them into CRM solutions using configuration, workflows, and automation.
- Configure D365 entities, forms, business rules, views, and dashboards to meet functional needs.
- Manage user access, permissions, and data structures, including master data items and product or contract configurations.
- Investigate and resolve escalated issues relating to CRM functionality, integrations, or data integrity.
- Work with developers and vendors to implement technical solutions.
- Provide expert guidance on CRM capabilities and limitations.
- Reduce manual tasks through intelligent use of CRM features and integrations.
- Deliver training sessions and create user guides to improve CRM adoption.
- Act as a point of contact for CRM-related queries and troubleshooting.
- Monitor system health, data integrity, and performance metrics.
- Develop prompts, templates, and use cases that leverage Copilot across Outlook, Teams, Excel, and Dynamics 365.
- Test, document, and deploy CRM changes into production following agreed processes.
- Monitor system adoption and performance, providing insights and recommendations for improvement.
- Support integration points with tools such as Experlogix SmartFlows, ClickDimensions, and external web forms.
- Contribute to wider data and CRM initiatives across the organisation, helping standardise and streamline business processes.
Technology Environment
- Microsoft Dynamics 365 CRM (latest release)
- Experlogix SmartFlows for process automation and document generation
- ClickDimensions for marketing automation
- External web forms integrated with D365
- Power Platform including Power Automate and citizen developer enablement
- Three data centres across the US, Europe, and Southeast Asia
Experience needed
- Experience in a 2nd line support OR as a super user
- MS Dynamics CRM expertise
- Experience with data transfer tools
- Experience of configuration
- Understanding of master data
- Understanding of change management
- Strong analytical skills
Nice to Haves
- Experience with programming languages (C#, Javascript)
- Experience in SQL and SSRS
- Hands on experience with Microsoft Co-pilot
Why Join?
- Exposure to a large-scale, global D365 environment with varied requirements
- Be part of the Autopilot global rollout
- Opportunity to drive CRM configuration and process improvement rather than purely support work
- Be part of an organisation committed to automation, data integration, and citizen-led development
- Work across multiple business units, gaining experience with different operating models and regions
- Stable business-as-usual environment with a focus on continuous enhancement, not firefighting
Remuneration
- Permanent contract
- Annual bonus dependent on company performance. Pays up to 15%.
- 24 days annual leave plus bank holidays
- Pension 5% employer and 4% employee
- 4 x salary life assurance
- Cycle to work scheme
- Retailer discounts
- Employee Assistance Program
- Annual Pay Review
For immediate consideration please send your CV in today.
Dynamics 365 Functional Analyst in London employer: Sadler Recruitment
Join a forward-thinking global organisation as a Dynamics 365 Functional Analyst, where you will thrive in a fully remote work environment with the flexibility of occasional trips to South Wales. Our company fosters a collaborative culture that prioritises employee growth and innovation, offering opportunities to drive meaningful CRM enhancements while enjoying competitive benefits such as an annual bonus, generous leave, and a supportive work-life balance. Be part of a dedicated team that values your expertise and encourages continuous development in a stable and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Functional Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sadler Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sadler Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sadler Recruitment!
✨Direct Apply to Sadler Recruitment
Let's not forget to apply directly through the Sadler Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Dynamics 365 Functional Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sadler Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sadler Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sadler Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
