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- Tasks: Support and optimise Microsoft Dynamics 365 for a global organisation.
- Company: Join a dynamic team in a leading global company.
- Benefits: Competitive salary, annual bonus, remote work, and generous leave.
- Why this job: Make a real impact on CRM solutions and drive process improvements.
- Qualifications: Experience in MS Dynamics CRM and strong analytical skills required.
- Other info: Gain exposure to a large-scale D365 environment with diverse opportunities.
The predicted salary is between 40000 - 52000 £ per year.
The role focuses on the support, optimisation and continuous development of the Divisional Microsoft Dynamics 365 system. This role sits at the centre of a global organisation operating across 12 business units and supporting over 650 users on the latest version of Dynamics 365 CRM. You’ll be part of a small, focused team (2 people) responsible for maintaining and developing CRM functionality at a divisional level. The work is 80% configuration and 20% support, with the service desk handling standard user queries.
Responsibilities
- Analyse business requirements and translate them into CRM solutions using configuration, workflows, and automation.
- Configure D365 entities, forms, business rules, views, and dashboards to meet functional needs.
- Manage user access, permissions, and data structures, including master data items and product or contract configurations.
- Investigate and resolve escalated issues relating to CRM functionality, integrations, or data integrity.
- Work with developers and vendors to implement technical solutions.
- Provide expert guidance on CRM capabilities and limitations.
- Reduce manual tasks through intelligent use of CRM features and integrations.
- Deliver training sessions and create user guides to improve CRM adoption.
- Act as a point of contact for CRM-related queries and troubleshooting.
- Monitor system health, data integrity, and performance metrics.
- Develop prompts, templates, and use cases that leverage Copilot across Outlook, Teams, Excel, and Dynamics 365.
- Test, document, and deploy CRM changes into production following agreed processes.
- Monitor system adoption and performance, providing insights and recommendations for improvement.
- Support integration points with tools such as Experlogix SmartFlows, ClickDimensions, and external web forms.
- Contribute to wider data and CRM initiatives across the organisation, helping standardise and streamline business processes.
Technology Environment
- Microsoft Dynamics 365 CRM (latest release)
- Experlogix SmartFlows for process automation and document generation
- ClickDimensions for marketing automation
- External web forms integrated with D365
- Power Platform including Power Automate and citizen developer enablement
- Three data centres across the US, Europe, and Southeast Asia
Experience needed
- Experience in a 2nd line support OR as a super user
- MS Dynamics CRM expertise
- Experience with data transfer tools
- Experience of configuration
- Understanding of master data
- Understanding of change management
- Strong analytical skills
Nice to Haves
- Experience with programming languages (C#, Javascript)
- Experience in SQL and SSRS
- Hands on experience with Microsoft Co-pilot
Why Join?
- Exposure to a large-scale, global D365 environment with varied requirements
- Be part of the Autopilot global rollout
- Opportunity to drive CRM configuration and process improvement rather than purely support work
- Be part of an organisation committed to automation, data integration, and citizen-led development
- Work across multiple business units, gaining experience with different operating models and regions
- Stable business-as-usual environment with a focus on continuous enhancement, not firefighting
Remuneration
- Permanent contract
- Annual bonus dependent on company performance. Pays up to 15%.
- 24 days annual leave plus bank holidays
- Pension 5% employer and 4% employee
- 4 x salary life assurance
- Cycle to work scheme
- Retailer discounts
- Employee Assistance Program
- Annual Pay Review
For immediate consideration please send your CV in today.
Dynamics 365 Functional Analyst in London employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Functional Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a D365 Functional Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Dynamics 365 roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your expertise! Create a portfolio or a presentation that highlights your previous work with Dynamics 365. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our candidate pool, so make sure to put your best foot forward!
We think you need these skills to ace Dynamics 365 Functional Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D365 Functional Analyst role. Highlight your experience with Microsoft Dynamics 365, configuration skills, and any relevant support roles you've had. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's through specific projects or achievements, give us examples that demonstrate your analytical skills and CRM expertise. This helps us see the real impact you can make.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Sadler Recruitment
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM. Understand its features, functionalities, and how they can be configured to meet business needs. Be ready to discuss specific examples of how you've used D365 in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing how you've previously translated business requirements into CRM solutions. Think of a couple of scenarios where you successfully resolved issues or improved processes using data analysis.
✨Be Ready for Technical Questions
Expect some technical questions related to configuration, workflows, and integrations. Brush up on your knowledge of tools like Experlogix SmartFlows and ClickDimensions, and be prepared to explain how you've used them in past projects.
✨Highlight Your Training Experience
Since part of the role involves delivering training sessions, be ready to talk about any experience you have in this area. Share examples of how you've created user guides or conducted training to improve CRM adoption among users.