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- Tasks: Manage key Spanish clients, ensuring they maximise value from our SaaS platform.
- Company: Join a leading UK SaaS company revolutionising the fintech landscape.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be the bridge between clients and innovation, making a real impact in their success.
- Qualifications: Experience in Customer Success and fluent in Spanish.
- Other info: Dynamic team environment with opportunities for travel across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK) | London, Cardiff, or anywhere in the UK. Some travel to client sites across the UK and occasionally Europe (Spain, Germany, Austria).
This is your chance to join one of the UK’s most innovative SaaS companies, transforming the global insurance and financial services markets through digitalisation and data‑driven solutions. They’ve recently secured new international contracts and are scaling their customer success function to match the demand, which is where you come in.
The Role
You’ll manage one of the company's key long‑term Spanish clients, ensuring they get maximum value from the SaaS platform. This is not a sales or technical support role – it’s all about ownership, relationship‑building, and making sure the client’s investment translates into measurable business results. The Client Success Manager will be required to converse in Spanish on a daily basis.
Day‑to‑day responsibilities
- Act as the main point of contact for a major global client
- Run onboarding, training and workshops to ensure users adopt and understand the platform
- Monitor engagement and usage, spotting opportunities for improvement or upsell
- Troubleshoot client issues and coordinate with support and technical teams to resolve them quickly
- Manage client expectations and communicate clearly when delays or technical challenges occur
- Build a deep understanding of the client’s business model and translate that into how the product can add value
About the Team
You’ll sit within the Customer Success Team, reporting to the Team Lead, with the Head of Client Success overseeing the department. The team is made up of proactive, collaborative people based across the UK, who work closely but independently, each owning major accounts.
Experience needed
Strong background in Customer Success or
Client Success Manager - Global SaaS Platform (Fintech) - Spanish language in London employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - Global SaaS Platform (Fintech) - Spanish language in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. Don’t be shy; ask for informational interviews to learn more about their experiences and share your passion for client success.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their products, values, and recent news. This will help you tailor your answers and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your Spanish! Since you’ll be managing Spanish clients, brush up on your language skills. Try role-playing common client scenarios with a friend to build confidence and fluency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Success Manager - Global SaaS Platform (Fintech) - Spanish language in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in customer success, especially with SaaS platforms, and don’t forget to mention your Spanish language skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how you can help our clients get the most out of our platform. Be genuine and let your personality come through.
Showcase Your Relationship-Building Skills: In your application, give examples of how you've built strong relationships with clients in the past. We want to see how you’ve turned challenges into opportunities and made a real impact on client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Sadler Recruitment
✨Know Your Client Inside Out
Before the interview, research the company’s key clients and their business models. Understand how the SaaS platform can add value to these clients, especially in the FinTech space. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Brush Up on Your Spanish
Since this role requires daily conversations in Spanish, make sure you’re comfortable speaking the language. Practice common phrases related to customer success and technical support. Being fluent will not only help you communicate effectively but also demonstrate your commitment to the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients. Highlight how you managed expectations and resolved issues. This is crucial for a Client Success Manager, so be ready to discuss specific situations that showcase your skills.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to troubleshoot client issues or improve engagement. Be prepared to discuss your thought process and the steps you took to resolve these challenges. This will illustrate your ability to handle the responsibilities of the role effectively.
