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- Tasks: Manage key Spanish clients, ensuring they maximise value from our SaaS platform.
- Company: Join a leading UK SaaS company transforming the FinTech landscape.
- Benefits: Remote work, career growth, and the chance to work with global brands.
- Why this job: Be part of a dynamic team making a real impact in client success.
- Qualifications: Experience in Customer Success or Account Management, fluent in Spanish.
- Other info: Enjoy autonomy and collaboration in a high-performing team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Remote (UK) | London, Cardiff, or anywhere in the UK. Some travel to client sites across the UK and occasionally Europe (Spain, Germany, Austria).
This is your chance to join one of the UK’s most innovative SaaS companies, transforming the global insurance and financial services markets through digitalisation and data‑driven solutions. They’ve recently secured new international contracts and are scaling their customer success function to match the demand, which is where you come in.
The Role
- You’ll manage one of the company’s key long‑term Spanish clients, ensuring they get maximum value from the SaaS platform.
- This is not a sales or technical support role – it’s all about ownership, relationship‑building, and making sure the client’s investment translates into measurable business results.
- The Client Success Manager will be required to converse in Spanish on a daily basis.
Day‑to‑day responsibilities
- Act as the main point of contact for a major global client.
- Run onboarding, training and workshops to ensure users adopt and understand the platform.
- Monitor engagement and usage, spotting opportunities for improvement or upsell.
- Troubleshoot client issues and coordinate with support and technical teams to resolve them quickly.
- Manage client expectations and communicate clearly when delays or technical challenges occur.
- Build a deep understanding of the client’s business model and translate that into how the product can add value.
About the Team
You’ll sit within the Customer Success Team, reporting to the Team Lead, with the Head of Client Success overseeing the department. The team is made up of proactive, collaborative people based across the UK, who work closely but independently, each owning major accounts.
Experience needed
- Strong background in Customer Success or Account Management, gained within a SaaS or FinTech business.
- Comfortable discussing software topics such as APIs, integrations and data without being an engineer.
- Fluent in Spanish (both written and spoken).
Nice to have
- Experience working with enterprise clients across Europe.
The company is growing rapidly, winning new global accounts, and investing heavily in its customer success capability. Close‑knit, high‑performing team with collaboration and mutual support. Real autonomy – freedom to build strong client relationships your way. Direct work with global brands and exposure to senior stakeholders. Genuine career growth as new accounts and regions open up.
For immediate consideration please send in your CV today.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT System Custom Software Development
Client Success Manager - Global SaaS Platform (Fintech) - Spanish language employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager - Global SaaS Platform (Fintech) - Spanish language
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and how they help businesses succeed. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your Spanish! Since this role requires daily conversations in Spanish, brush up on your language skills. It’ll not only boost your confidence but also impress your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, it’s a great way to ensure your application gets noticed directly by us.
We think you need these skills to ace Client Success Manager - Global SaaS Platform (Fintech) - Spanish language
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in Customer Success or Account Management, especially within SaaS or FinTech. We want to see how your skills align with what we’re looking for!
Showcase Your Spanish Skills: Since you'll be working with Spanish clients, it’s crucial to demonstrate your fluency in Spanish. Include any relevant experiences where you’ve used your language skills in a professional setting. This will help us see how you can connect with our clients!
Highlight Relationship-Building Experience: This role is all about building strong relationships, so make sure to include examples of how you've successfully managed client relationships in the past. We love to see how you’ve made a difference for your clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sadler Recruitment
✨Know Your Client Inside Out
Before the interview, research the company’s key clients and their business models. Understand how the SaaS platform can add value to these clients, especially in the FinTech space. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Brush Up on Your Spanish
Since this role requires daily conversations in Spanish, make sure you’re comfortable discussing software topics in the language. Practise common phrases related to customer success and technical support to demonstrate your fluency and confidence during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients. Highlight how you managed expectations and resolved issues, as this is crucial for a Client Success Manager. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the SaaS Landscape
Familiarise yourself with current trends in the SaaS and FinTech industries. Be ready to discuss how digitalisation and data-driven solutions are transforming these markets. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the field.
