Client Success Manager - Global SaaS Platform (Fintech)

Client Success Manager – Global SaaS Platform (FinTech)

Location: Remote (UK) | London, Cardiff, or anywhere in the UK. Some travel to client sites across the UK and occasionally Europe (Spain, Germany, Austria).

This is your chance to join one of the UK’s most innovative SaaS companies, transforming the global insurance and financial services markets through digitalisation and data‑driven solutions. They’ve recently secured new international contracts and are scaling their customer success function to match the demand, which is where you come in.

The Role

You’ll manage one of the company\’s key long‑term Spanish clients, ensuring they get maximum value from the SaaS platform. This is not a sales or technical support role – it’s all about ownership, relationship‑building, and making sure the client’s investment translates into measurable business results. The Client Success Manager will be required to converse in Spanish on a daily basis.

Day‑to‑day responsibilities

• Act as the main point of contact for a major global client
• Run onboarding, training and workshops to ensure users adopt and understand the platform
• Monitor engagement and usage, spotting opportunities for improvement or upsell
• Troubleshoot client issues and coordinate with support and technical teams to resolve them quickly
• Manage client expectations and communicate clearly when delays or technical challenges occur
• Build a deep understanding of the client’s business model and translate that into how the product can add value

About the Team

You’ll sit within the Customer Success Team, reporting to the Team Lead, with the Head of Client Success overseeing the department. The team is made up of proactive, collaborative people based across the UK, who work closely but independently, each owning major accounts.

Experience needed

• Strong background in Customer Success or Account Management, gained within a SaaS or FinTech business
• Comfortable discussing software topics such as APIs, integrations and data without being an engineer
• Fluent in Spanish (both written and spoken)

Nice to have

• Experience working with enterprise clients across Europe
• The company is growing rapidly, winning new global accounts, and investing heavily in its customer success capability
• Close‑knit, high‑performing team with collaboration and mutual support
• Real autonomy – freedom to build strong client relationships your way
• Direct work with global brands and exposure to senior stakeholders
• Genuine career growth as new accounts and regions open up

For immediate consideration please send in your CV today.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries: IT System Custom Software Development