At a Glance
- Tasks: Lead a dynamic customer support team and manage the entire order process.
- Company: Join a globally recognised consumer goods business with a strong operational focus.
- Benefits: Competitive salary, leadership opportunities, and a chance to influence company strategy.
- Other info: Immediate start available; perfect for those ready to take on a challenge.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: This is a senior leadership role sitting within the operations function of a well-established, globally distributed consumer goods business, reporting directly to the COO.
The customer services function sits at the centre of all of it.
- Full ownership of the purchase-order-to-invoice process across B2B, Amazon Vendor Central and FBA, and global trade customers.
- Order entry, acknowledgment, delivery coordination, invoicing, and invoice query resolution.
- Amazon Vendor Central chargebacks, compliance tickets, and shortage claims management.
- Export documentation, audit trails, and trade terms support in collaboration with the sales team.
Consumer Services:
- Leading the consumer-facing team handling enquiries via telephone, email, and other channels.
- Building peak-season planning and resourcing models.
- Implementing workflow management processes and tools, including CRM platforms, to ensure consistent handling at volume.
- Direct management of three reports: Consumer Services Manager, Customer Service Lead (D2C and Trade), and Customer Service Lead (Amazon).
- Broader responsibility for a team of approximately 17, including coaching, development, and performance management.
- Building staffing models that reflect channel complexity and seasonal demand.
- Leading the customer services workstream for the new ERP implementation.
- Partnering with sales, logistics, finance, and operations to design end-to-end processes that reduce manual touchpoints and improve accuracy.
Reporting & Performance:
- Regular reporting directly to the COO on performance, trends, and improvement activity.
- Senior customer services leadership experience within a fast-paced, multi-channel B2B or consumer goods business; a background that includes time in a PE-backed or similarly performance-driven environment.
- Track record of managing managers and building team capability in demanding operational environments.
- Comfortable setting and holding KPIs, reading operational data, and making decisions based on it.
- Strong cross-functional stakeholder management, including at C-suite level.
- Direct experience with Amazon Vendor Central and FBA, including chargeback and compliance management.
- Background in consumer-facing branded businesses.
- Familiarity with CRM or workflow platforms such as Zendesk or Salesforce.
Direct report to the COO with genuine influence across the business.
For immediate consideration please send your CV in today.
Customer Support Executive - Immediate Start in Bridgend employer: Sadler Recruitment
Join a globally distributed consumer goods business that prioritises employee growth and development, offering a dynamic work culture where your contributions directly influence operations. With a focus on collaboration across departments and a commitment to innovation, this role provides the opportunity to lead a dedicated team while enjoying the benefits of a supportive environment that values performance and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive - Immediate Start in Bridgend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sadler Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sadler Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive - Immediate Start in Bridgend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sadler Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sadler Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sadler Recruitment!
How to prepare for a job interview at Sadler Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
