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- Tasks: Support clients' platforms, troubleshoot issues, and enhance user experience.
- Company: Join Sadler Recruitment, a dynamic company focused on tech solutions.
- Benefits: Enjoy remote work, flexible hours, and a focus on professional development.
- Why this job: Be part of a collaborative team improving SaaS platforms and customer satisfaction.
- Qualifications: Experience in application support; familiarity with SaaS and cloud services is a plus.
- Other info: Monthly in-person meetings in Cardiff; training resources available.
The predicted salary is between 30000 - 70000 £ per year.
This range is provided by Sadler Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Sadler Recruitment
Location: Remote (monthly in-person meetings in Cardiff, South Wales)
Type: Full-time (37.5 hrs/week)
We\’re looking for a skilled Application Support Engineer to help support our clients\’ platform and customers as they continue to grow. This is a problem-solving job and will suit someone who enjoys working closely with both technical teams and end users and is passionate about delivering excellent customer experiences.
As an Application Support Engineer, youll play a crucial role in ensuring the SaaS cloud platform runs smoothly for clients and internal users. Youll be the first line of technical expertise for troubleshooting, diagnosing, and resolving technical issues while contributing to system improvements and knowledge sharing.
Responsibilities
- Investigating and resolving application issues raised by users
- Monitoring system performance and proactively identifying potential issues
- Collaborating closely with the software engineering team to escalate and resolve complex technical problems
- Working directly with customers and internal stakeholders to understand and reproduce reported issues
- Creating and maintaining documentation, knowledge base articles, and support materials
- Assisting with software deployments, updates, QA and configuration changes
- Contributing feedback to improve platform stability, performance, and usability
- Supporting integration work with client systems and APIs
- Participating in the continuous improvement of support processes and tools
Experience needed
Experience in the tech stack (Node.js, Typescript, React, Nest.js, Postgres SQL, DynamoDB, AWS) is not required, but familiarity with modern SaaS environments, cloud services, and APIs is.
- Experience in an application support or software support role
- Strong troubleshooting and problem-solving skills
- Ability to analyse logs, debug issues, and work with APIs
- Ability to look at existing code and debug or refer
- Work with AWS CloudWatch
- Excellent communication skills, both written and verbal, when dealing with both technical teams and non-technical users
- Highly organised and able to manage multiple support requests concurrently
- Proactive, accountable, and a strong team player
Nice-to-haves
- Experience with SQL (PostgreSQL, MSSQL, MySQL, etc.)
- Familiarity with monitoring tools and error reporting platforms
- Exposure to CI/CD pipelines and deployment processes
- Basic understanding of software development and version control (Git)
- Experience working in Agile environments
Remuneration Package
- Permanent contract
- Up to £50,000 per annum
- Flexible working hours (core hours of 10 am – 4 pm)
- 10% of time allocated to professional development
- Company pension
- Training Udemy account available
If interested, please send your CV in today.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT System Custom Software Development
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Application Support Engineer employer: Sadler Recruitment
Contact Detail:
Sadler Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the tech stack mentioned in the job description, especially Node.js, Typescript, and AWS. Even if you don't have direct experience, understanding these technologies will help you communicate effectively during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common application support scenarios. Being able to demonstrate your problem-solving approach can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've collaborated with technical teams in the past. Highlighting your ability to work closely with both technical and non-technical users will show that you're a great fit for the role.
✨Tip Number 4
Engage with online communities or forums related to application support and SaaS platforms. Networking with professionals in the field can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support or software support roles. Emphasise your troubleshooting skills and any familiarity with SaaS environments, cloud services, and APIs.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer experiences. Mention specific examples of how you've resolved technical issues in the past and your ability to work with both technical teams and end users.
Showcase Technical Skills: Even if you don't have direct experience with the tech stack mentioned (Node.js, Typescript, etc.), highlight any related skills or experiences. Discuss your understanding of cloud services, APIs, and any relevant tools you've used.
Prepare for Potential Questions: Anticipate questions related to troubleshooting and problem-solving scenarios. Be ready to discuss how you would approach diagnosing and resolving technical issues, as well as your experience with documentation and knowledge sharing.
How to prepare for a job interview at Sadler Recruitment
✨Understand the Role
Make sure you have a clear understanding of what an Application Support Engineer does. Familiarise yourself with the responsibilities listed in the job description, such as troubleshooting and collaborating with technical teams. This will help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues. Highlight your troubleshooting process and how you communicated with both technical and non-technical users to ensure a smooth resolution.
✨Familiarise Yourself with Relevant Technologies
While you may not need extensive experience with the specific tech stack mentioned, having a basic understanding of Node.js, AWS, and APIs can set you apart. Brush up on these technologies and be ready to discuss how they relate to application support.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's support processes, team dynamics, and opportunities for professional development. This shows your interest in the role and helps you gauge if the company is the right fit for you.
