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- Tasks: Help customers plan unforgettable cycling holidays and provide top-notch service.
- Company: Join a passionate team at Skedaddle, inspiring travel by bike for nearly 30 years.
- Benefits: Enjoy a competitive salary, staff trips, discounts, and hybrid working options.
- Why this job: Make a real impact in a fun, supportive environment while sharing your love for cycling.
- Qualifications: Customer service experience and a passion for active travel are essential.
- Other info: Dynamic office with bike storage, casual dress, and the best view in Newcastle!
The predicted salary is between 22500 - 29000 ÂŁ per year.
Travel Consultant
Location: Newcastle Upon Tyne (hybrid working available, not remote)
Hours: 37.5 hrs a week. Mon to Fri 09:00 to 17:30.
Interview schedule: Informal first stage on week commencing 1 December 2025. Formal second stage week commencing 8 December 2025.
“I think the team at Skedaddle are all extremely great people and everyone is SO hardworking and brings their own personality/quirks to the job and office which makes coming to work really enjoyable. The trips and holidays we provide I think are of great quality and the feedback we receive really confirms this. I have never worked in a team where I have got along with and felt so welcomed and supported by every member of the company as well as I do at Skedaddle. Whenever I am asked about where I work I enjoy being able to tell friends/family etc about Skedaddle which I think shows how proud I am to work here.” – Kerry, Travel Consultant
For nearly 30 years we have had one simple mission: to inspire as many people as possible to travel by bike. We believe there\’s no better way to really experience a place, its people and its culture.
From our offices in the UK, Spain and Italy, to our guides and partners across five continents, we are one caring and passionate community built on enthusiasm, support and of course, having fun! We are looking for active people who want to make an impact in a growing business, delivering an excellent service and fantastic products you can be proud of.
Reporting to our Customer Service Manager and working closely with our wider Customer Experience, Product and Operations teams, this role is responsible for ensuring we provide an unforgettable experience for new and existing customers across our international cycling holidays.
Responsibilities
- Dealing with sales enquiries and customers queries by phone, e mail and livechat
- Proactive sales tasks, activities and sales prospects
- Processing bookings and managing bookings on unconfirmed trips
- Finalising tours to ensure everything is in place
- Following up on feedback post tour
- General office administration
- Maintaining and updating customer facing information
- Maintaining trip final information
- Communicating with partners and suppliers
- Processing customer balances
- Finalising trip details with customers, partners, guides and suppliers
- Professionally following up on customer feedback and complaints to ensure customer satisfaction
- Seeking in depth and up to date knowledge of Skedaddle’s products
- Supporting with additional duties and projects as required
Qualifications
- A passion for customer care
- IT literacy
- The ability to communicate in a friendly and confident manner, both in writing and over the phone
- Demonstrable experience in electronic sales and booking processes
- Demonstrable experience in generating sales>
- The ability to develop expert product knowledge and process knowledge in other areas of the business
- The ability to work with a range of partners in different countries and cultures
- A sales or customer service background that aims to provide a second to none experience for our customers
- A passion for active travel and cycling
- The capability to work well in close team, while still being personally accountable for what you deliver
- A fun, enthusiastic, energetic and a friendly attitude
- An action oriented and professional approach, working well with responsibility
- A caring and passionate focus – with the motivation to make a difference
- A future focused attitude that aims to meet the visions and goals of Skedaddle
Benefits
- One fully paid staff trip a year to experience a Skedaddle holiday
- 20% discount off further trips, including for your close friends and family
- Opportunities for hybrid working after induction. Most of our team spend an average of 4 days in the office and one at home.
- Training and development to support your personal growth
- Discount off food and drink at our onsite café, The Cycle Hub
- Access to company bikes
- Discounts on bikes, parts, accessories and kit
- Informal office environment with bike storage, staff kitchen, hot drinks, casual dress and the best view in Newcastle!
- 23 days holiday per year plus Bank Holidays
- Annual salary reviews
- Company pension scheme
- Enhanced maternity, paternity and parental leave
As a global company we know the value of embracing a wide range of cultures, viewpoints and experiences. Building an inclusive team that embraces individuality allows everyone to be themselves, be happier and do better work so we welcome diversity in all its forms.
Contact
If so, then please send a CV and covering letter to careers@skedaddle.com or call 0191 265 1110 for a confidential chat with one of our fabulous team!
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Travel Consultant employer: Saddle Skedaddle
Contact Detail:
Saddle Skedaddle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skedaddle. Understand their mission and values, and think about how your passion for active travel aligns with what they do. This will help you connect during that informal coffee chat!
✨Tip Number 2
Practice makes perfect! Prepare for those interview questions by thinking about your past experiences in customer service and sales. Be ready to share specific examples that highlight your skills and how you can contribute to the team at Skedaddle.
✨Tip Number 3
Show your personality! Skedaddle values a fun and enthusiastic attitude, so don’t be afraid to let your quirks shine through during the interview. Remember, they’re looking for someone who fits into their vibrant team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for Skedaddle!
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to Skedaddle. Highlight your passion for cycling and travel, and how your experience aligns with our mission to inspire people to explore the world on two wheels.
Show Off Your Customer Service Skills: In both your CV and cover letter, emphasise your customer service experience. We love candidates who can communicate confidently and have a knack for making customers feel valued and heard, so share some examples of how you've done this in the past!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use friendly language that reflects your personality, but ensure it's still polished and appropriate for a job application.
Apply Through Our Website: Don’t forget to send your CV and cover letter to careers@skedaddle.com as specified! Applying through our website is the best way to ensure your application gets into the right hands, so don’t miss out on this step.
How to prepare for a job interview at Saddle Skedaddle
✨Know Your Stuff
Before the interview, dive deep into Skedaddle's offerings. Familiarise yourself with their cycling holidays and customer service approach. This will not only impress them but also help you answer questions more confidently.
✨Be Yourself
Skedaddle values personality and enthusiasm. During your informal chat, let your true self shine through. Share your passion for travel and cycling, and don’t be afraid to show your quirks – they want to see how you fit into their vibrant team!
✨Prepare Questions
Think of thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company. Ask about team dynamics, upcoming projects, or how they maintain their high customer satisfaction levels.
✨Follow Up
After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that shows your appreciation and keeps you on their radar!