At a Glance
- Tasks: Support our Customer Experience team and ensure unforgettable cycling holiday experiences.
- Company: Join Skedaddle, a passionate community inspiring travel by bike for over 25 years.
- Benefits: Enjoy a paid staff trip, discounts on trips, and hybrid working options.
- Other info: Dynamic office environment with bike storage and the best view in Newcastle!
- Why this job: Make a real impact in a fun, energetic team while promoting active travel.
- Qualifications: Passion for customer care, IT literacy, and excellent communication skills required.
The predicted salary is between 20500 - 24500 £ per year.
Please note, we will only accept applications in the form of a CV and covering letter sent tocareers@skedaddle.com.Previous applicants do not need to reapply.
Travel Administrator
Location: Newcastle Upon Tyne (opportunity for hybrid working available)
Salary: £24,570 - £28,500
Hours: 37.5 hrs a week. Mon to Fri 09:00 to 17:30.
Closing date: 26 October 2025
Interview schedule: Informal first stage interviews (having a coffee and chat with us!) to take place week commencing 27 October 2025. Formal second stage interviews (there’ll still be coffee, just a few more questions!) to take place Thursday 6 and Friday 7 November.
“I think the team at Skedaddle are all extremely great people and everyone is SO hardworking and brings their own personality/quirks to the job and office which makes coming to work really enjoyable. The trips and holidays we provide I think are of great quality and the feedback we receive really confirms this. I have never worked in a team where I have got along with and felt so welcomed and supported by every member of the company as well as I do at Skedaddle. Whenever I am asked about where I work I enjoy being able to tell friends/family etc about Skedaddle which I think shows how proud I am to work here.” – Kerry, Travel Consultant”
Our business…
For over 25 years we have had one simple mission: to inspire as many people as possible to travel by bike. We believe there\'s no better way to really experience a place, its people and its culture.
From our offices in the UK, Spain and Italy, to our guides and partners across five continents, we are one caring and passionate community built on enthusiasm, support and of course, having fun! We are looking for active people who want to make an impact in a growing business, delivering an excellent service and fantastic products you can be proud of.
Like all the best bike rides, the journey at Skedaddle can be fast paced and challenging, with changing scenery rewarding you with a sense of satisfaction and a smile on your face. If we sound like your kind of peloton get in touch.
Our role…
Reporting to our Customer Service Manager this role provides administrative support to our Customer Experience team, ensuring key elements of our customer journey happen in timely manner. The role is also key in updating and maintaining the wide variety of customer information we require to deliver an unforgettable experience for new and existing customers across our international cycling holidays. The role will also provide a good foundation for development within Skedaddle.
Responsibilities will include…
- General office administration
- Maintaining and updating customer facing information
- Maintaining trip final information
- Communicating with partners and suppliers
- Processing customer balances
- Assisting in the preparation of Final Tour information
- Sending out customer feedback requests
- Communicating with operational partners to request tour information
- Processing bookings
- Covering selected Travel Consultant duties during periods of absence
- Handling incoming phone calls and live chats before referring to the appropriate Travel Consultant
- Supporting with additional duties and projects as required
You will have…
- A passion for customer care
- IT literacy
- The ability to communicate in a friendly and confident manner, primarily in writing but also over the phone
- An excellent attention to detail
- The ability to manage a varied workload, communicating your capacity with our team
- The ability to develop expert product knowledge and process knowledge in other areas of the business
- The ability to work with a range of partners in different countries and cultures
- A passion for active travel and cycling
- The capability to work well in a close team, while still being personally accountable for what you deliver
- A fun, enthusiastic, energetic and a friendly attitude
- An action orientated and professional approach, working well with responsibility
- A caring and passionate focus – with the motivation to make a difference
- A future focused attitude that aims to meet the visions and goals of Skedaddle
What we can offer you…
- One fully paid staff trip a year to experience a Skedaddle holiday
- 20% discount off further trips, including for your close friends and family
- Opportunities for hybrid working after induction. Most of our team spend an average of 4 days in the office and one at home.
- Training and development to support your personal growth
- Discount off food and drink at our onsite café, The Cycle Hub
- Access to company bikes
- Discounts on bikes, parts, accessories and kit
- Informal office environment with bike storage, staff kitchen, hot drinks, casual dress and the best view in Newcastle!
- 23 days holiday per year plus Bank Holidays
- Annual salary reviews
- Company pension scheme
- Enhanced maternity, paternity and parental leave
As a global company we know the value of embracing a wide range of cultures, viewpoints and experiences. Building an inclusive team that embraces individuality allows everyone to be themselves, be happier and do better work so we welcome diversity in all its forms.
Interested?
If so, then please send a CV and covering letter to careers@skedaddle.com or call 0191 265 1110 for a confidential chat with one of our fabulous team!
Travel Administrator in Sunderland employer: Saddle Skedaddle
At Skedaddle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Newcastle Upon Tyne. With opportunities for hybrid working, generous benefits including a fully paid staff trip each year, and a commitment to employee growth through training and development, we foster an environment where passion for active travel and cycling thrives. Join our supportive team where individuality is celebrated, and every day brings the chance to make a meaningful impact in the world of cycling holidays.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Administrator in Sunderland
✨Tip Number 1
Get to know the company before your interview! Research Skedaddle's values, mission, and recent projects. This will help you connect with the team during your informal chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your conversational skills! Since the first stage is all about having a coffee and a chat, think about some fun stories or experiences related to travel or customer service that you can share. It’ll make you more relatable and memorable!
✨Tip Number 3
Be ready to ask questions! Prepare a few thoughtful questions about the role or the team dynamics at Skedaddle. This shows that you’re engaged and eager to learn more about how you can contribute to their awesome culture.
✨Tip Number 4
Follow up after your chat! A quick thank-you email expressing your appreciation for the opportunity to chat can go a long way. It keeps you on their radar and reinforces your enthusiasm for the role.
We think you need these skills to ace Travel Administrator in Sunderland
Some tips for your application 🫡
Craft a Personalised Covering Letter:Make sure your covering letter isn’t just a generic template. We want to see your personality shine through! Mention why you’re excited about the Travel Administrator role and how your skills align with our mission at Skedaddle.
Tailor Your CV:Your CV should reflect your relevant experience and skills for this specific role. Highlight any customer service or administrative roles you've had, and don’t forget to showcase your passion for active travel and cycling!
Keep It Clear and Concise:We appreciate clarity! Make sure your CV and covering letter are easy to read. Use bullet points where necessary and keep your sentences short and to the point. We want to get to know you without wading through too much text!
Apply Through Our Website:Don’t forget to send your application to careers@skedaddle.com as specified. We love seeing applications come through our website, so make sure you follow the instructions carefully to ensure your application gets noticed!
How to prepare for a job interview at Saddle Skedaddle
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of Skedaddle and its mission. Familiarise yourself with their cycling holidays and customer service approach. This will not only show your enthusiasm but also help you connect your experiences to what they value.
✨Be Yourself
Since the first stage is an informal chat over coffee, don’t be afraid to let your personality shine through! Skedaddle values a friendly and enthusiastic attitude, so be genuine and share your passion for travel and cycling.
✨Prepare Questions
Think of some thoughtful questions to ask during your interview. This shows you're engaged and interested in the role. You might want to ask about team dynamics or how they support personal growth within the company.
✨Show Your Customer Care Skills
As a Travel Administrator, customer care is key. Be ready to discuss examples from your past experiences where you’ve gone above and beyond for customers. Highlight your attention to detail and ability to manage a varied workload effectively.
