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- Tasks: Coordinate logistics for UK cycling holidays, managing bookings and supplier relationships.
- Company: Join Saddle Skedaddle, a passionate community inspiring travel by bike for nearly 30 years.
- Benefits: Enjoy a paid staff trip, discounts on trips, flexible working, and a fun office environment.
- Why this job: Be part of a dynamic team that values adventure, customer service, and personal growth.
- Qualifications: Attention to detail, organisational skills, and a passion for travel or cycling are essential.
- Other info: Embrace diversity and individuality in a supportive workplace culture.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Direct message the job poster from Saddle Skedaddle
UK Operations Coordinator
Location: Newcastle upon Tyne or Penrith, Cumbria
Hours: Mon to Fri 09:00 to 17:30
Contract: Full time
“Operations is a really rewarding team to be a part of. Working hard in the background to resource our UK trips, from accommodation and restaurants to guide teams, bikes and vehicles, we’re key part of the excellent customer feedback and repeat business we receive at Skedaddle. I’ve been working with Skedaddle for over 8 years now and I still thoroughly enjoy working here. We have an amazing UK team, all passionate about cycling and travel, and each with their own strengths playing a key role in our success.” Dan Eggleton, UK General Manager
Our business…
For almost 30 years we have had one simple mission: to inspire as many people as possible to travel by bike. We believe there\’s no better way to really experience a place, its people and its culture.
From our offices in the UK, Spain and Italy, to our guides and partners across five continents, we are one caring and passionate community built on enthusiasm, support and of course, having fun! We are looking for active people who want to make an impact in a growing business, delivering an excellent service and fantastic products you can be proud of.
Like all the best bike rides, the journey at Skedaddle can be fast paced and challenging, with changing scenery rewarding you with a sense of satisfaction and a smile on your face. If we sound like your kind of peloton get in touch.
Our role…
Reporting to our UK General Manager and working closely with our passionate and experienced dedicated UK team; this role is vital to the growth and development of our business in the UK. You will be working with key partners and suppliers to arrange important elements of our holidays, managing costs and payments, liaising with our Customer Experience team, and organising other logistics within the Operations team.
Responsibilities will include…
- Carrying out operational admin and playing a key role in organising the logistical operations of UK activities and UK based holidays
- Processing and managing accommodation reservations
- Booking suppliers, building and maintaining key business relationships
- Making payments and managing supplier invoices
- Monitoring trip costs and keeping accurate records, contributing to holiday pricing
- Implementing the Operations Tools in organising and finalising UK holidays
- Assisting in the effective management of resources for UK holidays
- Maintaining holiday operational information for designated UK holidays
- Liaising with the Customer Experience team to respond to customer bookings, requests and enquiries
- Ensuring efficient and safe operation of UK based holidays
- Continuous improvement of and adherence to clear operating SOPs for UK operations
- Contribute to Skedaddle best practices and projects as necessary
- Supporting UK logistics for other tour operators as necessary
- Assisting the UK General Manager & Operations team in their activities
You will have…
- Great attention to detail working with a high volume of tasks
- An organised, consistent approach – adept at prioritising and multi-tasking across many trips and activities
- A background in operations and/or administration that aims to provide an excellent customer experience
- The ability to work well within an entrepreneurial team and also complete solo tasks and goals
- A focus on consistently delivering the exceptional customer service standards synonymous with the overall Skedaddle brand/business
- A highly self-motivated and achievement orientated approach
- Positive, constructive and approachable stance and ability to carry out tasks with fairness and integrity
- A keen interest in travel, adventure and/or cycling
What we can offer you…
- One fully paid staff trip a year to experience a Skedaddle holiday
- 20% discount off further trips, including for your close friends and family
- Opportunities for flexible working
- Training and development to support your personal growth
- Discount off food and drink at our onsite café, The Cycle Hub
- Access to company bikes
- Discounts on bikes, parts, accessories and kit
- Informal office environment with bike storage, staff kitchen, hot drinks, shower, casual dress and the best view in Newcastle!
- 23 days holiday per year plus Bank Holidays
- Annual salary reviews
- Company pension scheme
- Enhanced maternity, paternity and parental leave
As a global company we know the value of embracing a wide range of cultures, viewpoints and experiences. Building an inclusive team that embraces individuality allows everyone to be themselves, be happier and do better work so we welcome diversity in all its forms.
Interested?
If so, then please send a CV and covering letter to dan.eggleton@skedaddle.com or call 0191 432 5133 for a confidential chat with one of our fabulous team!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
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Operations Coordinator employer: Saddle Skedaddle
Contact Detail:
Saddle Skedaddle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the cycling and travel industry. Understanding the nuances of bike tours and customer expectations will help you stand out as a candidate who is genuinely passionate about the role.
✨Tip Number 2
Network with current or former employees of Skedaddle. Engaging with them can provide valuable insights into the company culture and operations, which you can leverage during your discussions.
✨Tip Number 3
Demonstrate your organisational skills in any interactions. Since the role requires managing multiple tasks, showcasing your ability to prioritise and handle logistics effectively will be crucial.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during your conversations. This shows your genuine interest and helps you assess if Skedaddle is the right fit for you.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and administration. Emphasise any roles where you managed logistics, customer service, or worked within a team environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cycling and travel. Mention why you want to work at Skedaddle and how your skills align with their mission of inspiring people to travel by bike.
Showcase Attention to Detail: Since the role requires great attention to detail, provide examples in your application that demonstrate your ability to manage multiple tasks accurately and efficiently.
Highlight Teamwork and Independence: Discuss experiences where you successfully collaborated with a team as well as instances where you took initiative and completed tasks independently. This will show your versatility in both settings.
How to prepare for a job interview at Saddle Skedaddle
✨Show Your Passion for Cycling and Travel
Since the role is with a company that thrives on cycling and travel, make sure to express your enthusiasm for these areas. Share personal experiences or trips you've taken that highlight your love for adventure and how it aligns with the company's mission.
✨Demonstrate Organisational Skills
The Operations Coordinator role requires excellent organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects in the past, showcasing your attention to detail and ability to prioritise effectively.
✨Familiarise Yourself with the Company
Research Saddle Skedaddle thoroughly before the interview. Understand their values, mission, and the specifics of their operations. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the challenges they face in operations, or opportunities for growth within the company. This not only demonstrates your engagement but also helps you assess if it's the right fit for you.