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- Tasks: Support customers and ensure smooth office operations in a busy environment.
- Company: Join Nekem, part of the Lendlock Group, a leading personal care packaging manufacturer.
- Benefits: Quarterly and annual bonuses, flexible hours, and generous holiday entitlement.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Build a long-term career while delivering excellent customer service.
- Qualifications: Enthusiastic, proactive, and great communication skills required.
The predicted salary is between 12 - 12 £ per hour.
PAY: Minimum Wage
JOB TYPE: Jobs
LOCATION: Burnley
WORKING HOURS: Mon-Thurs: 8.30am–5pm | Fri: 8.30am-3pm
Summary
Are you an organised and customer-focused professional looking to join a growing and well-established business? Nekem is seeking a Customer Service / Office Administrator to become an important part of our team, supporting customers and ensuring the smooth day-to-day running of the office. In 2009, Nekem became part of the Lendlock Group, now one of the largest privately owned manufacturers of personal care packaging in the UK. We place equal importance on People and Profit, creating a positive working environment where hard work is recognised, development is encouraged, and employees are valued.
In this role, you will be responsible for supporting existing customers, processing enquiries and orders, maintaining accurate records, and providing excellent service throughout the customer journey. You will also work closely with internal departments to ensure efficient communication and smooth operations. This is a great opportunity for someone who enjoys working in a busy environment, takes pride in delivering excellent service, and wants to build a long-term career within a successful business.
Key Responsibilities
- Handle incoming phone calls
- Process customer purchase orders via phone and email
- Manage customer orders from receipt to delivery
- Ensure ‘on time in full’ deliveries for customers
- Manage customer enquiries relating to existing orders
- Input data onto SAGE system
- Liaise with the NPD team, sourcing and purchasing departments
- Communicate delivery schedules with customers
- Invoicing orders
- Ensure excellent customer service
- Complete all administrative actions in-line with company processes
- Any other reasonable tasks required by the company
Required Skills, Experience and Requirements
- Enthusiastic and proactive
- Works well within a team and individually
- Excellent communication skills with customers and peers, both verbal and written
- Highly process driven with excellent file management skills
- Clear, articulate and effective communicator
- Effective Time Management
Benefits
- Quarterly Bonus based on Company achieving sales target
- Annual Bonus based on Company achieving sales target
- Mileage payment for business related travel
- A degree of flexibility with working hours
Working Hours
Monday-Thursday: 8.30am-5pm
Friday: 8.30am-3pm
Holiday Entitlement
- 0-1 Year – 28 days (inc. 8 days national holiday)
- 1-3 Years – 31 days (inc. 8 days national holiday)
- 3+ Years – 33 days (inc. 8 days national holiday)
Customer Service & Sales Support in Burnley employer: Sacoltd
Contact Detail:
Sacoltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Support in Burnley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nekem and the Lendlock Group. Understanding their values and what they do will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about customer enquiries and order management.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and articulate when discussing your experiences. Highlight how you've effectively communicated with customers and colleagues in the past.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at Nekem, and it helps us keep track of your application easily.
We think you need these skills to ace Customer Service & Sales Support in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service & Sales Support role. Highlight your relevant experience and skills that match what we’re looking for, like excellent communication and organisational abilities.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your application, let us know why you want to join our team at Nekem and how you can contribute to our positive working environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sacoltd
✨Know the Company Inside Out
Before your interview, take some time to research Nekem and the Lendlock Group. Understand their products, values, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show how you can fit into their culture.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples of how you've handled customer enquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Organisational Skills
As an Office Administrator, being organised is key. Prepare to discuss how you manage your time and keep track of multiple tasks. You might even want to bring a planner or digital tool that you use to stay organised, as it shows you're proactive and ready for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.