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- Tasks: Provide first-line tech support and manage incidents for hardware, software, and networks.
- Company: Join Quorum Cyber, a fast-growing cybersecurity firm protecting organisations globally.
- Benefits: Enjoy competitive salary, world-class benefits, and access to cutting-edge technology.
- Why this job: Be part of a mission-driven team in a dynamic environment that fosters growth and innovation.
- Qualifications: Strong knowledge of Windows/Mac OS, Microsoft 365, and basic scripting skills required.
- Other info: Entry-level position with opportunities for training and career advancement.
The predicted salary is between 24000 - 36000 £ per year.
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At Quorum Cyber, we\’re on a mission to help good people win. Founded in Edinburgh in 2016, we\’re one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.
We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.
As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.
In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.
Position
Technical Support & Incident Management
- Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues
- Triage and prioritise incoming support requests based on business impact and urgency
- Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams
- Maintain detailed incident records and ensure timely communication with end users
System Administration & Maintenance
- Perform routine maintenance tasks on servers, workstations, and network infrastructure
- Manage user accounts, permissions, and access rights across various systems and applications
- Deploy and configure new hardware and software according to company standards
- Monitor system performance and proactively identify potential issues before they impact operations
Security & Compliance
- Ensure all support activities comply with cybersecurity best practices and industry standards
- Assist with security incident response when required, following established protocols
- Maintain strict confidentiality of sensitive client and company information
- Support compliance audits and security assessments as needed
Documentation & Process Improvement
- Create and maintain technical documentation, knowledge base articles, and user guides
- Contribute to the development and refinement of IT policies and procedures
- Participate in continuous improvement initiatives to enhance service delivery
- Provide feedback on recurring issues to help prevent future incidents
Requirements
Technical Skills
- Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration
- Proficiency with Microsoft Office 365, Active Directory, and cloud-based services
- Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (Jira Service Management, or similar)
- Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection
- Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks
Soft Skills
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Strong problem-solving abilities and logical troubleshooting approach
- Customer service orientation with patience and empathy when dealing with frustrated users
- Ability to work effectively under pressure and manage multiple priorities simultaneously
- Detail-oriented with strong organisational skills and ability to maintain accurate records
Industry Knowledge
- Understanding of ITIL framework and IT service management best practices
- Knowledge of cybersecurity principles and common threats
- Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements
- Familiarity with business continuity and disaster recovery concepts
Desirable Qualifications
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
- Experience in a cybersecurity or professional services environment
- ITIL Foundation certification or willingness to obtain
I Know I Have Done A Great Job If:
- I consistently achieve first-call resolution rates above 75% for incidents within my scope
- Customer satisfaction scores remain above 4.5/5 for all support interactions
- I meet or exceed agreed SLA targets for response and resolution times
- End users provide positive feedback about the quality and professionalism of support received
- I maintain accurate and comprehensive ticket documentation that enables seamless handovers
- I successfully escalate complex issues with complete context, enabling faster resolution by specialist teams
- My knowledge sharing activities help improve the overall capability of the service desk team
- I stay current with emerging technologies and security threats relevant to our business
- I complete required training and certifications within agreed timeframes
Other Information
You will get an excellent salary, with world class benefits.
As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.
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Technology Service Desk Engineer employer: Sacchi&Rial Fotografía Publicitaria
Contact Detail:
Sacchi&Rial Fotografía Publicitaria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office 365, Active Directory, and ticketing systems like Jira Service Management. This will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Brush up on your knowledge of cybersecurity principles and common threats, as this role requires a solid understanding of security best practices. Consider following relevant blogs or forums to stay updated on the latest trends and challenges in the field.
✨Tip Number 3
Practice your communication skills by explaining technical concepts to friends or family members who may not be tech-savvy. This will help you articulate your thoughts clearly during interviews, especially when discussing complex issues with non-technical users.
✨Tip Number 4
Network with professionals in the IT and cybersecurity fields through platforms like LinkedIn. Engaging with industry groups can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview for the Technology Service Desk Engineer position.
We think you need these skills to ace Technology Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical skills and experiences that align with the Technology Service Desk Engineer role. Emphasise your knowledge of Windows and Mac operating systems, Microsoft Office 365, and any experience with ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service orientation. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at Sacchi&Rial Fotografía Publicitaria.
Highlight Relevant Certifications: If you have industry certifications like CompTIA A+, Network+, or Security+, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Soft Skills: In your application, don't forget to highlight your communication skills and ability to explain technical concepts to non-technical users. Provide examples of how you've demonstrated patience and empathy when dealing with frustrated users.
How to prepare for a job interview at Sacchi&Rial Fotografía Publicitaria
✨Know Your Technical Stuff
Make sure you're well-versed in Windows and Mac operating systems, as well as Microsoft Office 365 and Active Directory. Brush up on your knowledge of network fundamentals like TCP/IP and DNS, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved technical issues. Highlight your logical troubleshooting approach and how you prioritise tasks under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The ability to communicate effectively with non-technical users is crucial, so be ready to demonstrate this skill during your interview.
✨Familiarise Yourself with Cybersecurity Principles
Since the role involves security compliance, brush up on cybersecurity concepts and best practices. Understanding data protection regulations like GDPR will show that you're serious about the responsibilities of the position.
