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- Tasks: Lead e-commerce initiatives and enhance client strategies for revenue growth.
- Company: Join Sabre, a tech leader transforming the global travel industry.
- Benefits: Enjoy flexible work, 25 PTO days, and comprehensive health benefits.
- Why this job: Make a real impact in travel while collaborating with an innovative team.
- Qualifications: Bachelor's degree and 3+ years in e-commerce or digital marketing required.
- Other info: Remote work options available; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
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E-Commerce Customer Engagement Lead (North America)
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Client:
Sabre
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
585f6cc0a938
Job Views:
9
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
E-Commerce Customer Engagement Lead (North America)
Hospitality Solutions is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power hotel reservation networks and scores of other solutions.
Simply put, we connect people with moments that matter.
About the team:
Hospitality Solutions combines unrivaled experience and innovative technology to help hoteliers around the world go beyond. Powered by SynXis, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology, fueling everything we do.
What you’ll be doing?
We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Hospitality Solutions’ state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques.
Key Responsibilities:
- Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform.
- SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics.
- SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts.
- Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands\’ unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions.
- Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings.
- Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.
Qualifications and Education Requirements:
- Bachelor’s degree in Marketing, Communications, or a related field.
- 3+ years of experience in e-commerce, digital marketing, or revenue management—preferably within the hotel, travel, or retail sectors, including agency or consulting exposure in the US region. EMEA applicants are welcome.
- Good command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms.
- Exceptional qualitative skills, with the ability to convey data-driven insights effectively to clients.
- Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders.
- Familiarity with hotel retail analytics, brand management, shopper marketing, or brand agency work is a plus.
Personal Attributes:
- Excellent written and verbal communication skills in English.
- High levels of integrity and professionalism.
- Strong qualitative and problem-solving abilities.
- Meticulous attention to detail and commitment to follow-through.
- Ownership mindset focused on achieving business outcomes.
Why Hospitality Solutions?
At Hospitality Solutions, you\’ll have the opportunity to work on projects that make a real impact on the travel industry. You\’ll be part of a collaborative and innovative team dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing.
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 5 days off annually for Year-End Break
- We offer a comprehensive medical, dental, and wellness program
- 12 weeks paid parental leave
- Flexible working arrangements
- Reward, recognition, and acknowledgment programs
- Employee development events
Reasonable Accommodation:
Sabre is committed to providing reasonable accommodation to applicants with disabilities. Applicants requiring accommodation may contact Sabre. Determinations are made on a case-by-case basis.
Affirmative Action:
Sabre is an equal employment opportunity/affirmative action employer. EEO IS THE LAW
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E-Commerce Customer Engagement Lead (North America) employer: Sabre
Contact Detail:
Sabre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Customer Engagement Lead (North America)
✨Tip Number 1
Familiarise yourself with the SynXis Retailing platform and its features. Understanding how this technology works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the hospitality and e-commerce sectors. Attend industry events or join online forums to connect with people who can provide insights about the company and the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive revenue growth in previous roles. This will showcase your analytical skills and your ability to apply them in a practical context.
✨Tip Number 4
Stay updated on the latest trends in e-commerce and digital marketing, especially within the travel and hospitality industries. Being knowledgeable about current trends will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace E-Commerce Customer Engagement Lead (North America)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, digital marketing, or revenue management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and experience in driving revenue growth. Mention specific examples of how you've successfully managed e-commerce initiatives in the past.
Showcase Your Skills: In your application, emphasise your familiarity with digital marketing strategies, web analytics, and data visualisation. Provide concrete examples of how you've used these skills to achieve results.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sabre
✨Understand the Company and Its Products
Before your interview, make sure to research Sabre and its Hospitality Solutions division. Familiarise yourself with their SynXis Retailing platform and how it impacts the travel industry. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Analytical Skills
As an E-Commerce Customer Engagement Lead, you'll need to be data-driven. Prepare examples of how you've used analytics to drive revenue growth or improve e-commerce strategies in previous roles. Be ready to discuss specific KPIs and the outcomes of your initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Think of scenarios where you've had to lead a team or manage a project under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Skills
Since the role involves conveying data-driven insights to clients, practice articulating complex information clearly and concisely. You might be asked to explain a technical concept or present a past project, so ensure you can communicate effectively both verbally and in writing.
