At a Glance
- Tasks: Oversee client journeys and enhance experiences through coaching and collaboration.
- Company: Global strategy consulting firm with a focus on client success.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real impact on client experiences and drive programmatic success.
- Qualifications: Proven customer success experience and strong relationship management skills.
Sabre BTS, a global strategy implementation consulting firm, is seeking a Customer Experience Manager (CxM) to oversee the entire client journey within the CPOC model. The role focuses on deploying coaching journeys and improving key performance indicators.
As a CxM, you will collaborate with various teams to enhance client experiences and achieve programmatic success. Candidates should have proven customer success experience and a strong commercial focus, complemented by excellent relationship management skills.
This position offers a hybrid working model, with a requirement of 60% in-office presence.
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We think you need these skills to ace Client Experience & Growth Manager — Coaching Platform
Customer Success Experience
Client Journey Management
Coaching Deployment
Key Performance Indicator Improvement
Relationship Management Skills
Collaboration Skills
Commercial Focus
