At a Glance
- Tasks: Provide a welcoming front of house service and manage day-to-day enquiries.
- Company: Join the Surrey and Borders Partnership NHS Foundation Trust, making a difference in healthcare.
- Benefits: Flexible working, free parking, health support, and opportunities for career development.
- Other info: Join a supportive team with a wide range of staff networks.
- Why this job: Be the friendly face of the NHS and support vital services in your community.
- Qualifications: NVQ Level 3 or equivalent experience in a reception or office environment.
The predicted salary is between 31500 - 38500 £ per year.
This Front of House Receptionist post sits within Surrey and Borders Partnership NHS Foundation Trust, serving visitors, service users, carers and partner agencies across Trust sites.
The holder runs the front of house and switchboard, books rooms, and supports the Facilities Team with administration and routine safety and compliance checks.
Working to a Senior Front of House Receptionist and Facilities Supervisor, the role handles day-to-day enquiries independently and passes issues beyond its remit to the line manager.
Visa sponsorship is not available, so applicants must already have the right to work in the UK for the full length of the role.
- What the job involves
- Provide a welcoming front of house service to visitors, service users, carers, staff and partner agencies
- Operate the switchboard
- Book rooms
- Deliver administrative support for the Facilities Team
- Support the Facilities Team with routine safety and compliance checks
- Handle day-to-day enquiries independently
- Escalate issues beyond remit to the Line Manager
- Security, access and safety responsibilities
- Facilities responsibilities
- Professional practice responsibilities
Qualifications
- NVQ Level 3 or equivalent qualification, or equivalent experience
Experience
- Experience of working in an office or reception environment
- Checks & eligibility
- Right to work in the UK for the duration of the role
- Nice to have
- Customer Service qualification
- IOSH Working Safely
- Experience of working in the NHS
- Experience of switchboard operations
- Experience of using Systm One
- What’s offered
- Wide range of staff networks
- Flexible working
- Free parking
- Health and wellbeing support
- Opportunities to develop and progress
- #J-18808-Ljbffr
Front of House Receptionist in Leatherhead employer: Sabp
As a leading provider in mental health care, the Trust offers an exceptional work environment for Project Managers looking to make a meaningful impact. With a strong emphasis on digital transformation, employees benefit from a collaborative culture that prioritises professional growth and development, alongside competitive remuneration and comprehensive support services. Located in a vibrant community, the Trust fosters innovation and teamwork, ensuring that staff can focus on delivering high-quality care without administrative burdens.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sabp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sabp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Receptionist in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sabp:Your cover letter is your chance to shine! Tell us why you want to work at Sabp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sabp!
How to prepare for a job interview at Sabp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
