At a Glance
- Tasks: Drive change as a WFM Consultant, optimising workforce planning and enhancing operational performance.
- Company: Join Sabio Group, a leader in customer experience transformation since 1998.
- Benefits: Enjoy a dynamic culture, continuous learning, and opportunities for personal growth.
- Other info: Embrace diversity and sustainability in a fast-growing, innovative environment.
- Why this job: Be part of a passionate team shaping the future of customer experience.
- Qualifications: Looking for creative thinkers with a knack for analytical problem-solving.
The predicted salary is between 70000 - 90000 £ per year.
At Sabio Group, we're dedicated to fostering an environment where employees thrive.
Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution.
We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight.
As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve.
Join us and help shape the future of customer experience.
- We are currently looking for a passionate and enthusiastic
- WFM Consultant to join our team
We look for people with the right cultural fit having what it takes to drive our business forward.
We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.
You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The WFM Consultant acts as a trusted adviser and subject-matter expert, helping customers strengthen workforce planning capability, improve operational performance and realise greater value from their workforce management technology.
The role combines operational WFM expertise, analytical thinking and stakeholder influence: understanding what is happening, forming an evidence-based view and bringing the customer on the journey.
The consultant independently leads discovery, health-check, optimisation and implementation engagements across the end-to-end workforce planning lifecycle.
They work with operational teams through to senior and executive leadership, translating complex findings into clear recommendations, practical roadmaps and measurable outcomes.
Technology is important, but it is not an end in itself.
The consultant ensures WFM platforms, processes, governance and operating models are designed around sustainable operational and commercial outcomes.
- Typical engagements
- WFM health checks, maturity assessments and operational optimisation reviews.
- Target Operating Model, governance, SOP and accountability-framework design.
- Forecasting, capacity planning, scheduling, workforce flexibility and intraday management improvement.
- Functional discovery, requirements definition, solution design, testing, training, go-live and adoption support.
- Multi-site and multi-country programmes requiring common standards alongside justified local variation.
- Pre-sales discovery, proposition development, business-case support and Statement of Work input.
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WFM Consultant employer: Sabio
At Sabio, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As an Enterprise AI Solutions Architect, you will benefit from extensive professional development opportunities, collaborative teamwork, and the chance to make a significant impact in the rapidly evolving field of AI and customer experience. Located in a vibrant area, our company offers a supportive environment where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land WFM Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sabio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sabio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace WFM Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sabio:Your cover letter is your chance to shine! Tell us why you want to work at Sabio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sabio!
How to prepare for a job interview at Sabio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
