At a Glance
- Tasks: Lead WFO deployments, ensuring customers maximise their technology benefits.
- Company: Join a forward-thinking tech company in London with a focus on innovation.
- Benefits: Enjoy a competitive salary, health perks, and opportunities for remote work.
- Other info: Dynamic role with excellent career growth and training opportunities.
- Why this job: Make a real impact by enhancing customer operations with cutting-edge WFO solutions.
- Qualifications: 5+ years in WFO products and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 £ per year.
Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology. This may take the form of a stand‑alone or integrated engagement covering the following types of activities:
- Functional and operational design, implementation and configuration.
- Functional design documentation creation and ownership.
- Solution testing to include functional system testing, E2E testing, integration testing and UAT support.
- Analysis and benchmarking of solution performance.
- Customer training and knowledge transfer sessions.
Proactive management of customer relationships – providing assistance and guidance to improve their WFO operations.
Key Responsibilities
- End to end operational design of Sabio WFO projects including Functional Workshop delivery, functional requirements capture, authoring and coordination of customer sign‑off of design specification documentation.
- Solution configuration in line with completed Solution design documentation, this may be based on your own design or as a result of a handover from a colleague’s design.
- Execution of a comprehensive suite of system, integration and E2E testing to ensure functional adherence of the system to design.
- Supporting the customer either remotely or onsite during the User Acceptance Testing phase of the project.
- Providing operational advice, knowledge transfer and implementing configurational fixes or workarounds to resolve UAT defects.
- Delivery of functional, end‑user customer training sessions on the Sabio WFO solution, this may be in the form of classroom‑based training, 121 knowledge transfer sessions or simply responding to functional queries raised from Sabio CBT sessions.
- Supporting the customer either remotely or onsite during the project go live phase.
- Ensuring a smooth and issue free introduction to the customer’s live use of their new Sabio WFO solution.
Skills, Knowledge & Expertise
Required skills, experience & knowledge:
- Would typically have at least 5 years’ functional experience in either Verint, Avaya, Genesys or Amazon WFO products.
- Strong understanding of contact centre environments.
- Proven problem‑solving ability in respect to devising and implementing solutions to complex business problems.
- Presentation delivery at all management levels – both internal and customer facing.
- Good spoken and written English: ability to explain complex issues clearly and in detail.
Desirable skills, experience & knowledge:
- Operational contact centre experience – preferably in a WFO/ Analytics role.
- Familiarity with software deployment methodologies.
- Experience of working with and managing 3rd party vendors.
- Software and solution troubleshooting experience.
- Awareness of Contact Centre industry trends, both operational and technical.
WFO Consultant employer: Sabio Group
At Sabio, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, ensuring that our team members are equipped to excel in their roles as WFO Consultants. With a focus on meaningful work and a supportive environment, we empower our employees to make a real impact in the contact centre industry while enjoying the vibrant lifestyle that London has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land WFO Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that WFO Consultant gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Verint, Avaya, Genesys, or Amazon WFO products. Share specific examples of how you've solved complex problems in contact centre environments.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on explaining complex issues clearly, just like you would in a customer training session. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on your journey to becoming a WFO Consultant!
We think you need these skills to ace WFO Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the WFO Consultant role. Highlight your experience with Verint, Avaya, Genesys, or Amazon WFO products, and showcase any relevant contact centre experience. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the WFO Consultant position and how your background makes you a great fit. Don’t forget to mention any specific projects or achievements that demonstrate your problem-solving abilities.
Showcase Your Communication Skills:Since good spoken and written English is key for this role, make sure your application is clear and concise. We love candidates who can explain complex issues simply, so don’t hesitate to show off your communication prowess in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sabio Group
✨Know Your WFO Stuff
Make sure you brush up on your knowledge of WFO products like Verint, Avaya, Genesys, or Amazon. Be ready to discuss how you've used these tools in past roles and how they can benefit the company’s operational goals.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex business problems you've solved in previous positions. Highlight your analytical skills and how you’ve implemented effective solutions, especially in a contact centre environment.
✨Practice Your Presentation Skills
Since you'll be delivering training sessions and presentations, practice explaining complex concepts clearly and concisely. Consider doing mock presentations to friends or family to get comfortable with your delivery.
✨Engage with the Interviewers
During the interview, don’t just answer questions—ask insightful ones too! Show genuine interest in their operations and how you can contribute to improving their WFO processes. This will demonstrate your proactive approach and customer relationship management skills.
