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- Tasks: Design and build data solutions for leading brands in a hands-on consulting role.
- Company: Join Sabio Group, a trusted expert in Contact Centre, AI, and Data.
- Benefits: Enjoy remote work, life insurance, private health, and a supportive team culture.
- Other info: Dynamic environment with opportunities for career growth and learning.
- Why this job: Make a real impact by helping customers maximise their Contact Centre data value.
- Qualifications: Strong SQL skills and experience in data engineering and analytics required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run automation‑led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We’re collaborative, curious and outcomes‑driven, and we invest in people who want to learn and grow in a supportive, inclusive environment.
We are hiring a Senior Data Consultant to strengthen our Contact Centre Data capability. The role provides additional senior technical and consulting capacity, enabling us to meet growing customer demand and deliver against an expanding pipeline. This is a customer‑facing, hands‑on role spanning data engineering, analytics and consulting, helping customers trust, understand and maximise the value of their Contact Centre data.
Key Responsibilities- Data engineering & delivery: Design relational database schemas, including normalised and analytical (star/snowflake) models. Build and maintain databases across platforms such as SQL Server, PostgreSQL and cloud data platforms (Azure SQL, AWS RDS, Snowflake, BigQuery). Write and optimise complex SQL, including stored procedures, functions, views and performance‑tuned queries. Develop ETL/ELT logic using SQL‑based approaches and frameworks.
- Contact Centre data expertise: Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns and bots. Apply Contact Centre domain knowledge, ideally including Genesys Cloud.
- Data quality & governance: Lead customer data health assessments covering data accuracy and completeness, missing and inconsistent data, standardisation and formatting, referential integrity. Apply and communicate data governance principles clearly.
- Analytics & BI: Create analytics‑ready datasets for reporting and insight. Build KPIs, dashboards and reports using tools such as Power BI, Tableau or Looker. Diagnose and resolve issues in data pipelines and reports.
- Consulting & customer engagement: Lead discovery sessions, data health checks and customer workshops. Translate business requirements into technical solutions. Communicate complex data concepts in simple, accessible language. Manage stakeholder expectations, timelines and dependencies.
- Essential: Strong SQL‑based data engineering and analytics experience. Proven database design and data modelling capability. Experience across cloud platforms, integrations (REST APIs) and BI tools. Solid understanding of Contact Centre data and KPIs. Customer‑facing consulting or delivery experience. Strong problem‑solving and diagnostic skills.
- Nice to have: Hands‑on experience with Genesys Cloud data. Experience delivering data solutions specifically for Contact Centres. Exposure to formal data governance initiatives.
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include: Pension Scheme, Remote/Flexible work, Life insurance, Private health, Plus many more! (Benefits are dependant on your base location.)
The Small Print: Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Senior Data Consultant employer: Sabio Group
Contact Detail:
Sabio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Data Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Sabio Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your data engineering projects. When you get the chance to chat with hiring managers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Be ready for the interview! Brush up on your SQL skills and be prepared to discuss how you've tackled data challenges in the past. They’ll want to see your problem-solving skills in action, so think of specific examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Sabio Group.
We think you need these skills to ace Senior Data Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Data Consultant role. Highlight your SQL experience, data engineering skills, and any relevant consulting experience. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data and how you can contribute to our team. Be sure to mention your experience with Contact Centre data and any specific tools you've used.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled complex data challenges in the past. We love candidates who can think critically and find solutions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sabio Group
✨Know Your Data Inside Out
Make sure you brush up on your SQL skills and understand the intricacies of data engineering. Be prepared to discuss your experience with relational database schemas and cloud platforms like Azure SQL or AWS RDS. The more you can demonstrate your technical expertise, the better!
✨Understand Contact Centre Metrics
Familiarise yourself with key Contact Centre KPIs such as AHT, FCR, and SLA. Be ready to explain how these metrics impact business outcomes and how you've used them in past roles. This will show that you not only know the numbers but also their significance.
✨Showcase Your Consulting Skills
Since this role involves customer engagement, think about examples where you've successfully led discovery sessions or workshops. Highlight your ability to translate complex data concepts into simple terms for clients. This will demonstrate your consulting mindset and communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their data governance practices or how they measure data quality. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.