At a Glance
- Tasks: Lead and scale our Consulting & Advisory business in AI, Automation, and Customer Experience.
- Company: Join Sabio Group, a dynamic leader in customer experience transformation since 1998.
- Benefits: Enjoy flexible work, health benefits, and 28 days holiday, plus more!
- Other info: Be part of a passionate team committed to continuous learning and growth.
- Why this job: Shape the future of customer experience while driving impactful change.
- Qualifications: Proven consultancy leadership experience and strong commercial acumen required.
The predicted salary is between 80000 - 100000 € per year.
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio’s Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX). This is a senior, revenue-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic vision with hands-on delivery and commercial drive — operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships). This role is critical to Sabio’s next phase of growth.
The Lead Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that:
- Differentiates Sabio in the market
- Drives upstream value creation
- Unlocks downstream transformation and managed service opportunities
- Strengthens strategic client relationships
For the right candidate, this is a platform-building opportunity — with scope to shape a national offering and scale into Europe over time.
Key Responsibilities
- Strategy & Proposition Development
- Define and codify Sabio’s Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX.
- Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions.
- Professionalise delivery standards, commercial frameworks and consulting methods.
- Establish scalable consulting models aligned to transformation and managed services growth.
- Build a thought leadership profile for Sabio’s advisory capability through events, white papers and industry engagement.
- Revenue Growth & Sales Leadership
- Own consultancy revenue, margin and growth targets.
- Operate as a visible and credible market-facing leader, driving new business acquisition.
- Partner closely with the CCO, CROs, Sales Teams and Marketing to:
- Build pipeline and market presence
- Develop domain-led propositions
- Create compelling consultancy-led sales narratives
- Provide specialist commercial support in complex sales cycles.
- Lead and/or support the development of high-quality consultancy proposals.
- Surface follow-on transformation and managed service opportunities through delivery excellence.
- Delivery Excellence & Client Impact
- Lead and oversee the delivery of high-quality consulting engagements.
- Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores.
- Build client advocacy and develop case studies to support ongoing sales.
- Maintain quality assurance and delivery governance standards.
- Embed continuous improvement in delivery methods.
- P&L & Operational Ownership
- Full P&L accountability for the Consulting & Advisory practice, including:
- Revenue growth and margin management.
- Capacity planning and utilization.
- Cost management and commercial performance.
- Performance reporting against key metrics.
- Team Leadership & Capability Building
- Build and lead the consulting team from internal and external talent.
- Initial structure likely to include:
- 1 Principal Consultant
- 2 Consultants
- 1–2 Analysts
- Provide line management, coaching and professional development.
- Define career pathways and capability frameworks.
- Create a high-performance, commercially minded consulting culture.
- Scale the team in line with growth strategy.
Skills Knowledge and Expertise
Essential Experience
- Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment.
- Proven track record of building, leading and scaling a consulting practice.
- Demonstrable experience in both:
- Hunter capability: driving new business, opening new markets, winning complex consulting deals.
- Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements.
- Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation.
- Full commercial acumen, including P&L ownership and margin management.
- Experience collaborating effectively with sales functions to build pipeline and close deals.
- Ability to engage credibly and confidently at C-level and Board level.
Leadership & Personal Attributes
- Entrepreneurial mindset with the ability to scale and professionalise.
- Commercially astute and outcome-driven.
- Strong presence and influence at executive level.
- Structured thinker able to codify services into repeatable offerings.
- Credible thought leader in CX, AI or data transformation.
- Resilient, delivery-focused and highly accountable.
Benefits
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include:
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependent on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Lead Consultancy Director in London employer: Sabio Group
At Sabio Group, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture, where creativity and continuous learning are at the forefront. As a Lead Consultancy Director, you'll not only lead a high-performing team but also have access to extensive professional development opportunities, flexible working arrangements, and a comprehensive benefits package, all while contributing to transformative projects for some of the world's largest organisations. Join us in shaping the future of customer experience in a supportive environment that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Consultancy Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it relates to the role of Lead Consultancy Director at Sabio Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Sabio Group.
We think you need these skills to ace Lead Consultancy Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in consultancy and leadership. We want to see how your skills align with our mission at Sabio Group, so don’t hold back on showcasing your achievements!
Showcase Your Impact:When detailing your past roles, focus on the impact you made. Use metrics and examples to illustrate how you drove revenue growth or improved client satisfaction. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for creative and resourceful individuals who are passionate about customer experience. Don’t be afraid to show us what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Sabio Group
✨Know Your Stuff
Before the interview, dive deep into Sabio Group's mission and values. Understand their approach to customer experience, AI, and automation. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Lead Consultancy Director, you'll need to demonstrate your ability to lead and scale teams. Prepare examples of how you've successfully built and managed teams in the past, focusing on your strategic vision and hands-on delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and commercial acumen. Think about specific challenges you've faced in previous roles and how you overcame them, especially in relation to driving revenue and client satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Sabio's future plans for growth in the CX market or how they measure success in their consulting engagements. This shows you're not just interested in the role, but also in the company's direction.
