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- Tasks: Lead AI UX design and optimise performance for cutting-edge AI Agents.
- Company: Join Sabio Group, a leader in digital customer experience transformation.
- Benefits: Enjoy flexible work, health benefits, and 28 days holiday.
- Other info: Be part of a dynamic team committed to sustainability and diversity.
- Why this job: Shape the future of AI and customer experience while growing your skills.
- Qualifications: Degree in relevant fields or extensive experience in AI and UX.
The predicted salary is between 60000 - 80000 £ per year.
At Sabio Group, we are dedicated to fostering an environment where employees thrive. Since 1998, we have built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We are seeking creative, resourceful people to join our fast-growing organisation, where you will have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we are committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic AI Experience & Performance Consultant to join our team. The AI Experience & Performance Consultant applies deep User Experience expertise to ensure that AI Agents are designed, built and continuously optimised to deliver high-quality, user-centred interactions. This includes conducting research, analysing customer journeys, testing experiences, and driving ongoing improvements grounded in UX best practice.
In addition to the UX foundation, the role is accountable for the performance, commercial value and lifecycle health of Sabio’s AI Agent deployments. The jobholder takes ownership of both experience and commercial outcomes, ensuring AI Agents consistently deliver measurable value. The role combines UX expertise, product ownership, ROI management, optimisation strategy and stakeholder management. Operating in complex environments, the jobholder brings depth across UX/CX and AI-related domains and applies this expertise to guide decision-making and drive continuous evolution of AI capabilities.
Key Responsibilities:
- User Journey Design & AI Agent Leadership
- Performance Management of AI Agents
- Commercial Ownership & P&L Management
- Roadmap & Change Control
- Client Leadership & Stakeholder Management
- Value Realisation & Continuous Improvement
Skills Knowledge and Expertise:
- Client Engagement and Relationship Management
- UX, CX & Journey Design
- AI / UX Performance Analysis
- Building and Maintaining
- Product Knowledge
Essential:
- Educated to degree level or equivalent experience (e.g. Linguistics, Human Computer Interaction, Applied Languages, AI, NLP, etc.) or at least 7 years of experience in these fields
- Experience with AI models and Natural Language Processing technologies such as ChatGPT, Claude, Gemini, Google DialogFlow, Amazon Lex, Microsoft CoPilot, etc.
- Strong practical experience and understanding of Conversational Design and Agentic AI.
- Excellent verbal communication skills and versed in having technical as well as business led conversations.
- Experience in leading and inspiring others in applying a User Centred Design Approach
- Strong understanding of common systems architectures, cloud functions and automation and AI.
- Proven analytical and problem solving skills in devising and implementing solutions to business problems
- Experience analysing business metrics and reports to find ways to improve a customer’s ROI and performance
Desirable:
- Hands-on experience with Conversational AI Platforms, such as Google Dialogflow, Amazon Connect/Lex, Cognigy.AI, etc.
- Line management experience preferred
- Foreign language(s) preferred
- Experience of leading junior team members
Qualifications:
- Educated to degree level or equivalent in User Computer Interaction / User Experience / Conversational Design / AI / Linguistics
- Strong Experience of working in a technical environment
- Demonstrable presentations skills
Benefits:
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include:
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependent on your base location.)
The Small Print: Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
AI UX & Performance Lead in London employer: Sabio Group
Contact Detail:
Sabio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI UX & Performance Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in AI and UX. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of AI Experience & Performance Consultant. Highlight your UX expertise and any relevant projects you've worked on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to be part of our awesome team at Sabio Group.
We think you need these skills to ace AI UX & Performance Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI UX & Performance Lead role. Highlight your relevant experience in UX, AI, and performance management, and show us how you can contribute to our mission at Sabio Group.
Showcase Your Passion: We love seeing enthusiasm! In your application, let us know why you're excited about the role and how your values align with our commitment to sustainability, diversity, and inclusion. This helps us see if you’re a good cultural fit!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We want to understand your skills and experiences without having to decipher complex terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Sabio Group
✨Know Your AI Inside Out
Make sure you’re well-versed in the latest AI models and Natural Language Processing technologies. Familiarise yourself with tools like ChatGPT, Google DialogFlow, and Amazon Lex. Being able to discuss these confidently will show your expertise and passion for the role.
✨Showcase Your UX Skills
Prepare to discuss your experience with user journey design and conversational design. Bring examples of past projects where you’ve applied user-centred methodologies. This will demonstrate your ability to lead UX initiatives effectively.
✨Be Data-Driven
Brush up on how to analyse business metrics and performance reports. Be ready to talk about how you've used data to drive improvements in customer experience and ROI. This will highlight your analytical skills and understanding of performance management.
✨Engage Stakeholders Effectively
Think about how you can build relationships with multi-functional teams. Prepare examples of how you’ve chaired meetings or led workshops in the past. This will show that you can communicate clearly and manage stakeholder expectations, which is crucial for this role.