AI Solutions Specialist in London

At Sabio Group, we are dedicated to fostering an environment where employees thrive. Since 1998, we have built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We are seeking creative, resourceful people to join our fast-growing organisation, where you will have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we are committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Role Purpose

The AI Solutions Specialist is a key technical leader within Sabio's Pre‐sales function, driving the design and delivery of enterprise‐scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive‐level presentation skills, making you central to Sabio's success in competitive sales cycles.

Key Responsibilities

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs.
• Design and validate end‐to‐end AI and automation architectures, ensuring scalability, resilience, and security.
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility.
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage.
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning.
• Partner with Solution Engineers on proofs‐of‐concept and demos under time‐sensitive conditions.
• Provide customer and market insights to inform Sabio's product and proposition roadmap.
• Mentor junior and associate colleagues, building capability across the Pre‐sales team.

Skills Knowledge and Expertise

• Expert‐level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks.
• Deep understanding of CCaaS/contact centre operations and digital CX transformation.
• Awareness of security, compliance, and integration considerations in enterprise deployments.
• Commercial and financial awareness, including ROI modelling and TCO analysis.
• Strong understanding of competitive landscape in AI/CX.
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes.
• Confidence engaging with senior stakeholders, including C‐level executives.
• Strong influencing and negotiation skills within competitive sales cycles.
• Ability to balance technical depth with commercial positioning.
• Leadership skills to guide junior team members, drive AI enablement through the immediate Specialist team, and collaborate across functions.
• Resilience and adaptability in fast‐moving, high‐pressure environments.

Technologies

• AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools.
• CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect.
• Cloud platforms: AWS, Azure, Google Cloud.
• Integration: APIs, microservices, middleware.
• Data: Advanced analytics, reporting, and modelling tools.

Qualifications

• Significant experience in Presales, Solutions Consulting, or Technical Architecture.
• Proven track record in delivering AI‐enabled CX transformation projects.
• Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline (preferred).

Preferred / Advantageous Certifications

• Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer).
• Vendor‐specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect).
• Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent).

Benefits

• This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
• Remote/Flexible work.
• Discovery Medical Aid.
• Connectivity Allowance.
• 15 days paid holiday a year (this includes three Sabio days).
• Momentum EAP.

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.