At a Glance
- Tasks: Deliver top-notch customer service and manage the order cycle from start to finish.
- Company: Join Sabert UK, a leader in eco-friendly food packaging solutions.
- Benefits: Full-time hours with potential remote work on Fridays and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a fast-growing company making a positive impact on sustainability.
- Qualifications: A levels or equivalent, strong communication skills, and a customer-focused mindset.
The predicted salary is between 27900 - 34100 £ per year.
Full time - 36 hours per week with potential to work Fridays from home.
Sabert UK is a leading player in the manufacturing of high-quality food packaging, disposable tableware, and sustainable solutions.
With over 40 years of expertise, we develop innovative products that combine performance, aesthetics, and environmental responsibility.
Joining Sabert means becoming part of a fast-growing, international company committed to eco-responsible innovation where our teams play a key role in our collective success.
Together, we enhance the presentation of our customers’ products while building a more sustainable future.
Sabert makes food look great!
As one of our Customer Care Representatives, you will
- play an integral role as part of the Supply Chain Department to deliver a high level of customer satisfaction through professional, responsive customer service;
- supervise and optimise the entire order cycle, from receipt to delivery, providing support on invoicing and payment matters solely in the event of discrepancies or issues;
- proactively provide accurate and relevant information to customers, particularly regarding products;
- proactively respond to complaints resolving issues quickly;
- master the pricing structure and its implications to respond effectively to customer requests and ensure that prices are always aligned with commercial negotiations;
- respond promptly and accurately to requests from the sales team and customers;
- be a primary point of contact for internal (Sales) and external customers for all administrative and Supply Chain-related matters;
- ensure that customer information is kept up to date in SAP to guarantee reliable data management;
- coordinate international shipments and ensure compliance with customs requirements;
- provide cover for colleagues or the Manager during their absence;
- adopt a continuous improvement approach and generate added value for customers and for Sabert.
If you have the following skills and attributes, then we want to hear from you.
- Minimum good standard A level or Baccalaureate results, ideally bachelor's degree or equivalent.
- Proficient in MS Office with the ability to learn and master new tools quickly - knowledge of an ERP system is an advantage.
- Customer-oriented and cost-conscious with ability to understand customers' needs and processes well - proactive in anticipating their requirements and preventing potential problems, building strong relationships.
- Empathetic and active listener, able to resolve conflicts through good communication and interpersonal skills, with strong ability and resilience to remain calm under pressure.
- Methodical and rigorous in task processing, problem-solving and organisational skills - a self-starter who is well organised, positive, flexible and highly motivated to get the job done efficiently according to deadlines and deliverables using own initiative, and as part of a team, with a flexible approach to working hours and ability to work some overtime
Customer Care Representative in Flitwick employer: Sabert UK
As a leading manufacturer of sustainable food packaging solutions, we pride ourselves on fostering a dynamic work culture that values creativity and innovation. Our employees enjoy comprehensive benefits, opportunities for professional growth, and a commitment to sustainability that resonates throughout our operations. Join us in our mission to create award-winning products while working in a supportive environment that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Flitwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sabert UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sabert UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative in Flitwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sabert UK:Your cover letter is your chance to shine! Tell us why you want to work at Sabert UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sabert UK!
How to prepare for a job interview at Sabert UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
