Customer Care Representative in Luton

Sabert Corporation UK is a leading player in the manufacturing of high-quality food packaging, disposable tableware, and sustainable solutions. With over 40 years of expertise, we develop innovative products that combine performance, aesthetics, and environmental responsibility. Joining Sabert means becoming part of a fast-growing international company committed to eco-responsible innovation, where our teams play a key role in our collective success. Together, we enhance the presentation of our customers’ products while building a more sustainable future.

DEPARTMENT MISSION

The Customer Care position is an integral part of the Supply Chain Department, whose mission is to deliver a high level of customer satisfaction through the optimal coordination of logistics resources, production planning, and product procurement. The role plays a key part in ensuring professional, responsive customer service while maintaining strict control over costs and inventory across the entire supply chain. By acting as a central interface between customers and internal operations, this position directly supports efficiency, reliability, and service excellence throughout the end-to-end chain.

RESPONSIBILITIES

• You supervise and optimize the entire order cycle, from receipt to delivery providing support on invoicing and payment matters solely in the event of discrepancies or issues.
• You are proactive in providing accurate and relevant information to customers, particularly regarding products, and responsive in handling complaints to resolve issues quickly.
• You master the pricing structure and its implications to respond effectively to customer requests and ensure that prices are always aligned with commercial negotiations.
• You respond promptly and accurately to requests from the sales team and customers.
• You are the primary point of contact for internal (Sales) and external customers for all administrative and Supply Chain-related matters.
• You ensure that customer information is kept up to date in SAP to guarantee reliable data management.
• You coordinate international shipments and ensure compliance with customs requirements.
• You provide cover for colleagues or the Manager during their absence.
• You adopt a continuous improvement approach and generate added value for customers and for Sabert.

SKILLS

• You are customer-oriented and cost-conscious.
• You are methodical and rigorous.
• You are resilient under stress with a strong ability to remain calm under pressure.
• You have strong prioritization skills with a sharp focus on deadlines and deliverables.
• You are independent and versatile, and you enjoy task variety.
• You are proficient in MS Office; knowledge of an ERP system is an advantage. You have the ability to learn and master new tools quickly.
• You have the ability to understand customers' needs and processes well, and you are proactive in anticipating their requirements and preventing potential problems.
• You are empathetic, a good listener, able to resolve conflicts and have good communication skills.
• You have a strong team spirit, positive and constructive mindset.
• You have a bachelor's degree or at least 2 years’ experience in a similar position.

ACHIEVEMENTS AND KEY RESULTS

• You have established strong relationships with your internal and external customers.
• You are proficient in managing all tasks related to Customer Care Representative.
• You have a broad understanding of the supply chain, finance and sales.
• You have the ability to strike the right balance between customer satisfaction and service costs.
• You have the ability to learn in depth about all the company's products, services and policies.