Compliance & Quality Assurance Manager

Sabert Corporation is a global leader in food presentation, service and packaging products. Its customers include food service professionals, food manufacturers, fast food chains and large retail chains. Through partnerships with its customers, Sabert Corporation Europe develops its products and production processes in a culture of sustainable development. Nivelles is the European production and distribution centre for Sabert Corporation products. We also have sites in the United Kingdom (Flitwick) and Poland (Łódź), which specialise in cardboard and processed paper. More than 330 people work at Sabert Europe, whether in researching solutions tailored to its customers, production, developing its sales networks, logistics or administration. Over the years, Sabert has strengthened and diversified its portfolio to offer multi-material food packaging solutions incorporating plastic, cardboard and pulp (moulded fibre). This approach enables the company to respond quickly and effectively to market developments, while meeting growing expectations in terms of sustainability and performance in food packaging.

Job Purpose

You ensure that the company's activities and products comply with applicable British and international standards and British health and safety legislation. You advise and assist the company in bringing its activities and products into line with industry best practice in terms of production quality, health and safety, and environmental sustainability.

Key Responsibilities

• Specifying Standards
  • Assess product specifications, requirements and customer expectations.
  • Agree in-house (product) standards.
  • Define processes and procedures in conjunction with operating staff for both internal and supplier implementation.
  • Maintain controls and documentation.
  • Ensure tests and procedures are properly understood, carried out and monitored.
• Compliance
  • Ensure the company and its suppliers’ day-to-day compliance with agreed national and international standards and certifications including, non-exhaustively, ISO9001, BRCGS, ISO45001, FSC/PEFC, SEDEX, ISO 14001 and EU food contact materials standards.
  • Source and respond to Customer requests for supply of compliance documentation.
  • Audit, monitor, challenge and supervise internal and supplier auditing.
  • Act as key correspondent for compliance and customer auditors/quality managers and ensure all non-conformances and corrective actions resulting from audits are implemented and communicated.
  • Supervise and where appropriate, carry out day-to-day quality control activity.
  • Oversee the use of the QC testing facilities.
• Complaints handling
  • Coordinate the processing of all Customer Product and service quality complaints.
  • Investigate complaints.
  • Report back to Customers on behalf of the Company.
  • Ensure that remedial and/or rectification work is carried out by the Company or its suppliers.
  • Propose, document and implement any processes or procedural changes required.
  • Prepare and follow up claims on suppliers (including raw materials and factored products).
• Authority
  • Expenditure: Purchase contractor and consultant services through the Procurement Department as required, spend being pre-approved by the line manager.
  • Discipline: Ensure conformance of reporting staff to Company rules and standards and work with HR in case any disciplinary needs arising.

Measures of performance in the job

• The maintenance, extension of and improvement in (where possible) the Company’s portfolio of commercially relevant accreditations.
• Continued development of the systems and procedures in the Company in support of its activities.
• Continued up-to-date expertise in the areas of food packaging compliance and sustainability.
• Expeditious and professional management of customer communications.
• Expeditious and professional management of quality and H.