Senior Client Advisor - Old Bond Street

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

• Brand Experience & Clienteling Excellence: Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele. Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients. Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up. Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site. Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach.
• CRM & Performance Management: Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities. Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance. Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences. Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention.
• Styling & Product Expertise: Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino’s identity and aesthetic. Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces. Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience. Remain constantly informed about new collections, seasonal trends and special launches.
• Sales Operations & Store Collaboration: Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests. Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards. Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling. Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards.
• Leadership by Example: Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach. Share best practices in clienteling, sales techniques and high-value client management.

Requirements:

• Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors.
• Active client portfolio and proven experience managing VIC and VIP clients.
• Solid background in high-ticket sales and consistent achievement of ambitious targets.
• Strong autonomy in sales management and KPI ownership.
• Excellent interpersonal, communication and problem-solving skills.
• Strong results-driven mindset with an entrepreneurial approach.
• Team player with a natural aptitude for collaboration and informal leadership.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.