At a Glance
- Tasks: Create unforgettable client experiences and build lasting relationships in a luxury retail environment.
- Company: Join the iconic Valentino brand on Sloane Street.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be part of a stylish team and help clients find their perfect looks.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Brand Experience: Master the Client Journey to create strong long-term client relationships. Engage proactively with existing and potential clientele. Deliver the Valentino Couture Service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). Be aware of CRM targets and actively engage in all actions to reach them. Implement personalized reach-out campaigns and utilise all clienteling tools available to complete CRM tasks within the given timeframe. Consistently capture client data and take notes of all qualitative information. Know the portfolio of customers, and the VVICs and VICs handled. Consistently work to achieve given sales, KPIs and CRM targets.
- Styling: Strive to discover clients and their every need, guiding them across all categories of the brand. Be familiar with current fashion and in-season trends to curate looks. Develop strong product and fit knowledge via company training, tools and in-store employee fit sessions. Prepare for client appointments, including researching client preferences, organising merchandise, and creating a welcoming environment. Stay informed about new arrivals, seasonal trends, and special events within the store.
- Merchandise and Visuals: Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints). Ensure product maintenance and replenishment on the floor. Know the warehouse stock of all categories to ensure re-stocked shelves and maximise sales. Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards. Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
Requirements
- Exceptional clientele and customer relationship building skills.
- Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
- Action-oriented; drive for results.
- Problem-solver.
- Must be a team player.
Client Advisor - Sloane Street in London employer: Sabceducation
As a Client Advisor at our Sloane Street location, you will thrive in a dynamic and luxurious environment that prioritises exceptional client relationships and personal growth. Our commitment to employee development is reflected in comprehensive training programmes and a supportive team culture, ensuring you have the tools to excel in your role while enjoying the vibrant atmosphere of one of London's most prestigious shopping districts. Join us to be part of a brand that values creativity, collaboration, and a passion for fashion.
We think you need these skills to ace Client Advisor - Sloane Street in London
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Sales Skills
Customer Service
Team Collaboration
