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For Companies At a Glance
- Tasks: Create unforgettable client experiences and build lasting relationships in a luxury retail environment.
- Company: Join the iconic Maison Valentino, where creativity meets business in an inclusive community.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that values individuality and creativity in luxury fashion.
- Qualifications: Strong communication skills and a knack for building relationships with clients.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. A Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Key Responsibilities
- Master the Client Journey to create strong long-term client relationships.
- Engage proactively with existing and potential clientele.
- Deliver the Valentino Couture Service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Be aware of CRM targets and actively engage in all actions to reach them.
- Implement personalised reach-out campaigns and utilise all clienteling tools available to complete CRM tasks within the given timeframe.
- Consistently capture client data and take notes of all qualitative information.
- Know your portfolio of customers, and the VVICs and VICs you handle.
- Consistently work to achieve given sales, KPIs, and targets.
- Strive to discover your clients and their every need, guiding them across all categories of the brand.
- Be familiar with current fashion and in-season trends to curate looks.
- Develop strong product and fit knowledge via company training, tools, and in-store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organising merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
- Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints).
- Ensure product maintenance and replenishment on the floor.
- Know the warehouse stock of all categories to ensure re-stock shelves and maximise sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
Requirements
- Exceptional clientele and customer relationship building skills.
- Demonstrate strong verbal and written communication skills.
- Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays.
- Action-oriented; drive for results.
- Problem-solver.
- Must be a team player.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring a sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.
Client Advisor - Harrods in London employer: Sabceducation
Contact Detail:
Sabceducation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Harrods in London
✨Tip Number 1
Get to know the brand inside out! Dive into Valentino's history, values, and current collections. This knowledge will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your client engagement skills. Role-play scenarios where you welcome clients, explore their needs, and present products. The more comfortable you are, the better you'll perform in real situations!
✨Tip Number 3
Network like a pro! Attend fashion events or workshops to meet industry professionals. Building relationships can lead to job opportunities and insider tips that could give you the edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Valentino family. Let's make it happen!
We think you need these skills to ace Client Advisor - Harrods in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for fashion and client relationships.
Tailor Your Application: Make sure to customise your application for the Client Advisor role at Harrods. Highlight your relevant experience and skills that align with the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and achievements. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at StudySmarter.
How to prepare for a job interview at Sabceducation
✨Know Your Client Journey
Familiarise yourself with the entire client journey at Maison Valentino. Understand how to create strong relationships and deliver impeccable service at every stage, from preparation for sale to farewell. This will show your commitment to the brand's values.
✨Showcase Your Fashion Knowledge
Brush up on current fashion trends and the latest collections. Be ready to discuss how you would curate looks for clients based on their preferences. This demonstrates your passion for the brand and your ability to connect with clients on a personal level.
✨Prepare for Client Appointments
Before the interview, think about how you would prepare for client appointments. Consider researching client preferences and creating a welcoming environment. Sharing specific examples of how you would do this can set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work as part of a team and your flexibility in adapting to business needs. Share experiences where you've successfully collaborated with others or adjusted your schedule to meet demands, as this aligns with the inclusive culture at Maison Valentino.
