At a Glance
- Tasks: Create unforgettable client experiences and build lasting relationships in a luxury retail environment.
- Company: Join the iconic Harrods team and represent the prestigious Valentino brand.
- Benefits: Competitive pay, flexible hours, and a chance to work with luxury fashion.
- Other info: Opportunity to grow in a fast-paced, stylish environment.
- Why this job: Be part of a dynamic team that thrives on creativity and customer engagement.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Brand Experience
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and the VVICs and VICs they handle
- Consistently works to achieve given sales, KPIs and CRM targets
- Styling
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
- Merchandise and Visuals
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
- Ensure product maintenance, replenishment on the floor
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements
- Exceptional clientele, customer relationship building skills
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Action oriented; drive for results Problem-solver
- Must be a team player
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Client Advisor - Harrods (Fixed Term) employer: Sabceducation
As a Client Advisor at Harrods, you will be part of a prestigious brand that values exceptional customer service and long-term client relationships. Our work culture fosters collaboration and creativity, providing ample opportunities for personal and professional growth through ongoing training and development. Located in the heart of London, you will enjoy a vibrant retail environment with access to exclusive events and a diverse clientele, making every day a rewarding experience.
We think you need these skills to ace Client Advisor - Harrods (Fixed Term)
Client Relationship Building
Customer Engagement
CRM Knowledge
Personalised Marketing
Sales Target Achievement
Fashion Trend Awareness
Product Knowledge
