Account Manager in London

Saatchi & Saatchi Wellness is looking for an Account Manager to join. As an agency, we work with people we believe in to make work the world can believe in, combining scientific rigour with creative magic to help professionals in the health and wellness space achieve fame for their brands and themselves. That's the what, but the how is guided by four defining principles – curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.

Responsibilities

• Clients are our business. An Account Manager's primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective ideas.
• The role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both client and agency.
• Account management: Partners with a Project Manager to ensure successful delivery of projects within time, budget and scope. Is knowledgeable of the client's marketing strategy. Identifies opportunities to grow accounts through cross sell and upselling. Leads client meetings to drive client agenda. Accountable for client deliverables. Contributes to tactical brand planning and creative process aligned with the marketing strategy. Continuously executes client deliverables to a high standard.
• Project Management: Understands the process and importance of accurate resource planning. Where applicable works with the Project Manager to understand resourcing requirements.
• Finance management: Works with the project team and client to agree budget, scope and timeline. Ensures the project management team deliver timely financial reports. Has oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Manages the finance reporting /trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.
• Relationship management: Owns the day-to-day relationship with the client. Ensures stakeholder management at all levels. Anticipates challenges and risks and escalates in a timely manner and as appropriate.
• Process management: Is knowledgeable of and adheres to agency processes. Understands the importance of process efficiencies and contributes to continuous improvement initiatives.
• Leadership: Takes mentoring and line management responsibility for Account Executives where appropriate. Leads a virtual team of those responsible for client deliverables outside of the immediate function.
• Data & GDPR management: Understands GDPR and escalates potential issues, taking responsibility for project specific processes. Ensures data policies are internally ratified within SOW/ Contract.
• Communication planning: Communicates internally / externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication. Has overall ownership of project update meetings.

Qualifications

• You will have experience working within healthcare advertising.
• You will have experience of delivering change management programmes.
• You will have relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels.
• You will be an effective line manager.
• You will have experience of the full project life cycle.
• You will be a strong commercial acumen & financial / budget management.
• You will have the ability to identify opportunities for growth.
• You will have excellent knowledge of marketing principles & integrated communications.
• You will have experience having already worked within an agency environment.
• You will hold great communication and stakeholder management skills.
• You will be able to identify continuous improvement opportunities through evidence backed decisions.
• You will have the ability to build and maintain relationships across all levels of an organisation.

Additional information

Please note: our teams work 4 days a week from our office, and 1 from home. Saatchi & Saatchi Wellness has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans initiatives. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

We are an equal opportunities employer and welcome applications from people of all backgrounds. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs, please let us know. Sharing this information will never impact your application.