At a Glance
- Tasks: Build strong customer relationships and manage your own client portfolio.
- Company: Join a fast-growing fintech company with a strong customer focus.
- Benefits: Competitive salary, health insurance, equity options, and professional development opportunities.
- Other info: Enjoy a hybrid work model and team activities in a supportive workplace.
- Why this job: Make an impact in the finance industry while growing your career in a dynamic environment.
- Qualifications: Experience in account management and a passion for finance and customer service.
The predicted salary is between 54000 - 66000 £ per year.
Do you have a strong interest in the business world? Do you genuinely enjoy building customer relationships? In this role, you will be responsible for your own client portfolio and interact daily with Heads of Investor Relations and CFOs of listed companies. Modular Finance provides tools for listed companies and financial market players to create efficiency and transparency in the capital markets. We are expanding further in the UK, and we are now looking for another star to join our Customer Success team.
About Us
We are a stable, fast-growing, and entrepreneurial data and SaaS company within the fintech sector, with around 90 employees. We have a very strong customer focus and strive to always exceed customer expectations. We enjoy a fast pace, freedom with responsibility, and working as a team. New colleagues also have the opportunity to become shareholders and take part in our continued journey.
About the Role
Our Customer Success team currently consists of 12 colleagues across the Stockholm and London offices, all of whom play a significant role in our business by working daily to strengthen relationships with our most important asset - our customers. As a Customer Success Manager, your vital task is to create and further develop strong client relationships. To succeed, you must become an expert in our products and our customer-related processes. In short, you are the CEO of your own client portfolio. For the right person, there are great opportunities for growth.
Your main responsibilities will include:
- Nurturing and developing our customer relationships
- End-to-end onboarding of new customers
- Acting as a bridge for product feedback between customers and the product team
- Help handling incoming support requests
- Driving projects independently and collaboratively
A Day in the Life of a Customer Success Manager
- 08.30 - 09.00: Scan the morning news to stay up to date with market events
- 09.00 - 10.00: Onboarding meeting with a new customer
- 10.00 - 11.00: Meeting with the product team to sync on updates and test new features to ensure you're comfortable selling and instructing clients
- 11.00 - 12.00: Training session for a new user at a listed company
- 12.00 - 13.00: Lunch with colleagues
- 13.00 - 14.00: Sit in on a colleague's sales meeting with one of your clients
- 14.00 - 15.00: Project meeting for your own initiative on how to improve our onboarding structure
- 15.00 - 17.00: Review and follow-up on active integration processes
- 17.00 - 17.30: Answering customer questions
Your Profile
To succeed in this role, you need:
- A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS.
- Excellent communication and presenting skills
- Genuine interest in the stock market and finance industry
To thrive, you should be structured, take ownership of your work, and ensure tasks are completed on time. You have a customer-centric mindset and are passionate about delivering the best possible service. You are a good listener, solution-oriented, down-to-earth, and possess strong social skills. You enjoy working in a fast-paced environment, both independently and as part of a team.
What We Offer
- A workplace that promotes learning and knowledge sharing within our field.
- Fast growth with excellent opportunities for professional development for the right person.
- A strong team spirit and joint company activities, such as larger events.
- A stable company with competitive salary and health insurance
- Equity/ownership in Modular Finance after the completed probationary period.
Terms:
- Permanent position with an initial 6-month probationary period
- Start date: As soon as possible
- Location: London
- We apply a hybrid model with the majority of the week in the office. Occasional travel to our headquarters in Stockholm may be required.
- Note that your employment is conditional upon you being legally entitled to live and work in the UK.
If you have questions about the position, feel free to contact Matt Sayer, General Manager UK, matt.sayer@modularfinance.com. We respond to all applications.
Customer Success Manager, UK employer: SaaSiest London
Modular Finance is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a strong focus on employee growth, we provide opportunities for professional development and even equity ownership after the probationary period. Our culture promotes teamwork, learning, and a customer-centric approach, making it an ideal place for those passionate about finance and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SaaSiest London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SaaSiest London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SaaSiest London:Your cover letter is your chance to shine! Tell us why you want to work at SaaSiest London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SaaSiest London!
How to prepare for a job interview at SaaSiest London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
