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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech queries for staff.
- Company: Join a welcoming NHS Trust with a strong focus on inclusivity.
- Benefits: Gain valuable experience in a supportive environment with diverse colleagues.
- Why this job: Be the go-to tech hero while making a real difference in healthcare.
- Qualifications: No specific qualifications required, just a passion for IT and helping others.
- Other info: Opportunity to work across various sites and grow your skills.
The predicted salary is between 30000 - 42000 £ per year.
The Digital Service Team in the Trust leads on Digital strategy, development, coordination, planning, project and programme management for all Digital and supporting functions. This role is part of the IT Operations Team, providing a customer‑facing service to resolve day‑to‑day technology queries, incidents, problems and service requests through to resolution.
Responsibilities
- Deliver high‑quality IT support as the first point of contact for all GHC staff, via in‑person meetings, phone, email, the ITSM self‑service portal and remote access tools.
- Support the organisation while migrating from a local Microsoft 365 email tenant to the NHS central tenant.
- Travel to various sites across Gloucestershire to provide on‑site support to clinical and administrative staff.
- Manage real‑time communication with customers on the status of IT systems and operations, liaising with other teams as required.
- Utilise knowledge, skills and judgment to provide a resolution where possible or assign the call to the appropriate team.
- Record and handle all calls, ensuring they are dealt with in accordance with agreed SLA targets.
Qualifications & Experience
Qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification. Please refer to the additional information attachment before submitting your application.
Additional Information
This role is not eligible for sponsorship as per the Government’s UK Visa and Immigration Rules and Regulations.
About the Trust
The Trust comprises over 5000 colleagues across 55 sites and their homes, fostering a welcoming workplace culture that values civility, inclusivity and diversity. Recent staff surveys show high levels of recommendation and care priority, reflecting a strong position relative to comparable NHS trusts.
Employment Information
Seniority level: Entry level
Employment type: Contract
Job function: Information Technology
IT Desktop Analyst in Gloucester employer: Saarthy Travel Solutions
Contact Detail:
Saarthy Travel Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Analyst in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at the Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific tech issues or customer queries. We want you to shine when they ask how you'd resolve a problem!
✨Tip Number 3
Show off your passion for IT! During interviews, share your enthusiasm for technology and how you keep up with the latest trends. It’s all about demonstrating that you’re not just qualified, but genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the digital world with us.
We think you need these skills to ace IT Desktop Analyst in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Analyst role. Highlight relevant experience and skills that match the job description, especially your customer service abilities and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our Digital Service Team. Share specific examples of how you've resolved tech issues in the past and your enthusiasm for supporting staff.
Showcase Your Communication Skills: Since this role involves real-time communication with customers, demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in managing customer queries.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Saarthy Travel Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around Microsoft 365 and common troubleshooting techniques. Being able to discuss specific scenarios where you've resolved tech issues will show you're ready for the role.
✨Practice Customer Communication
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling queries and providing updates.
✨Familiarise Yourself with the Trust
Do some research on the Trust and its digital strategy. Understanding their values and recent initiatives will help you align your answers with what they’re looking for and demonstrate your genuine interest in the organisation.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows you're engaged and thinking ahead about your potential contribution.
