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- Tasks: Support our team by managing appointments, client records, and inquiries.
- Company: Join a diverse and inclusive mental health service provider with over 5000 dedicated colleagues.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a positive impact on individuals facing mental health challenges while developing your skills.
- Qualifications: Strong organisational and communication skills, with a compassionate approach to customer service.
- Other info: Office-based role with flexible site options in Gloucester or Cinderford.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated individual to join our friendly team as an administrator. Do you have excellent organisational skills, the ability to effectively communicate with others and great customer service? Are you looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges?
This service operates between 09:00-17:00 Monday to Friday, and this is an office-based role. You could choose to be based at either of our sites - Pullman Place in Gloucester or Colliers Court in Cinderford.
Responsibilities:As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line. You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role. In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Please refer to the job description/person specification attached to this advert for further information about the duties of this role. This role is not eligible for sponsorship as per the Government's UK VISA and Immigration Rules and Regulations.
Administrator in Gloucester employer: Saarthy Travel Solutions
Contact Detail:
Saarthy Travel Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at the organisation you're eyeing. A friendly chat can give you insider info and might even lead to a referral. Plus, it shows your genuine interest in the role!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your organisational skills and customer service experience can shine through. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel comfortable. It’ll help you project confidence during your interview, which is key for an administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Administrator in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your organisational skills and customer service experience. We want to see how you can make a positive impact in our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's essential to demonstrate your excellent communication abilities. Use clear and friendly language in your application to reflect this.
Highlight Your Attention to Detail: In this role, attention to detail is key! Make sure to showcase any relevant experiences where you've successfully managed sensitive information or maintained accurate records.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Saarthy Travel Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with tasks like scheduling appointments and maintaining client records. This will help you demonstrate your organisational skills and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for clients, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will illustrate your empathy and non-judgmental attitude, which are essential for this role.
✨Emphasise Confidentiality and Sensitivity
Given the nature of the work, it's important to convey your understanding of confidentiality and handling sensitive information. Be ready to discuss scenarios where you've maintained discretion and handled sensitive matters with care. This will reassure the interviewers that you can be trusted with their clients' information.
✨Demonstrate Your Proactive Approach
In your interview, share instances where you've taken initiative in your previous roles. Whether it was streamlining a process or improving team communication, showing that you can proactively contribute to the team's success will set you apart as a candidate who is not just reactive but also forward-thinking.
