Apprentice Receptionist and Telephonist

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019. This followed the merger of 2gether NHS Foundation Trust and Gloucestershire Care Service NHS Trust, to provide joined up physical health, mental health and learning disability services. The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care, private & voluntary organisations.

On completion of the apprenticeship, the successful applicant may have the opportunity to apply to substantive posts within the Trust and as well as the possibility to enrol on to higher apprenticeships.

Key Responsibilities:

• Support the telephonist for patients contacting the service via the single point of access telephone line.
• Assist with booking appointments and addressing patient queries, ensuring effective use of clinic time.
• Help develop an efficient and friendly reception service within Sexual Health Services, including outlying clinics.
• Answer telephone calls promptly and politely, welcoming patients and visitors in a professional manner.
• Provide non-clinical advice and information on outpatient procedures, appointments, and clinic arrangements.

Monday to Friday – There may be requirements to work outside of the standard hours. Shifts TBC.

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