At a Glance
- Tasks: Support customers by managing enquiries, orders, and repairs efficiently.
- Company: Join Saab UK, a leader in defence and innovation.
- Benefits: Gain valuable experience in a dynamic industry with growth opportunities.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Make a difference in customer service while working with cutting-edge technology.
- Qualifications: Experience in customer service or administration is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.
This role is part of our Saab Seaeye business unit in Fareham. This role will be tasked with providing customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.
Key accountabilities and responsibilities:- Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary.
- Process repairs received in from customers within 24hrs of receipt in accordance with the organisational management and quality systems.
- Process orders ideally within 24hrs of receipt, in accordance with the organisational management and quality systems.
- Monitor the progression of customer orders through, but not limited to, twice weekly after sales and production meetings and report back to customers when necessary, advising of any delays or issues with their order, within specific timescales.
- Liaise with dispatch for weights and dimensions when necessary, for orders that are ready to be received by the customer.
- Negotiate with freight forwarders the most competitive prices and to ensure customers receive best possible service available.
- Prepare and submit relevant customs documentation to include, but not limited to, Airway Bills, Commercial Invoices, Export Licences, Certificate of Origins, EUR1's and packing lists, to comply with relevant local, country and international law.
- Administration of customer files and general administrative tasks.
- To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.
- Experience in previous administration, customer service, or specialised industry role would be advantageous.
- Strong communication within multiple stakeholders.
- Proficiency in MS Office.
- Ability to use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.
- Able to maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role.
- Act ethically, with integrity and in the best interest of the business at all times.
- Able to maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines.
- Keep good time management to minimise any wasted time and maximise productivity and effectiveness.
By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Customer Account Coordinator - Fareham in Oakfield employer: Saab UK
Saab UK is an exceptional employer, offering a dynamic work environment in Fareham that fosters innovation and personal growth. With a commitment to employee development, competitive benefits, and a collaborative culture, Saab empowers its team members to thrive in their roles while contributing to cutting-edge solutions in defence and security. Join us to be part of a forward-thinking organisation that values integrity and teamwork, ensuring a rewarding career path in a rapidly expanding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator - Fareham in Oakfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Saab UK on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Saab's products and services. Knowing the ins and outs of what we do will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and administration. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on our radar!
We think you need these skills to ace Customer Account Coordinator - Fareham in Oakfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Coordinator role. Highlight your relevant experience in customer service and administration, and show us how you can bring value to Saab UK.
Show Off Your Communication Skills:Since this role involves liaising with multiple stakeholders, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your IT Proficiency:Mention your proficiency in MS Office and any other relevant IT systems. We want to see that you’re comfortable using technology to manage customer files and process orders efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saab UK
✨Know the Company Inside Out
Before your interview, take some time to research Saab UK and its Seaeye business unit. Understand their products, services, and recent developments in the defence sector. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Customer Account Coordinator, you'll be dealing with customer enquiries and processing orders. Prepare examples from your past experiences where you've successfully handled customer issues or improved service delivery. Highlight your communication skills and ability to work with multiple stakeholders.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with the tools and systems mentioned in the job description, especially MS Office and any relevant IT systems. Be ready to discuss how you've used technology in previous roles to enhance productivity or solve problems. This will show that you're prepared to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and judgement. Think of scenarios where you've had to make quick decisions or manage tight deadlines. Practising these responses will help you convey your initiative and ability to handle challenges effectively during the interview.
