IT Analyst - Project Support

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 24,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.

Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.

We are seeking a highly motivated and organised individual to join our UK IT team as an IT Analyst & PMO. This dual role combines technical expertise with project management skills to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a strong understanding of IT infrastructure, a passion for problem-solving, and excellent communication and organisational skills.

• Provide day-to-day technical support to end-users, troubleshooting hardware and software issues.
• Manage and maintain IT infrastructure, including servers, networks, and workstations.
• Install, configure, and maintain operating systems, software applications, and security systems.
• Monitor system performance and identify areas for improvement.
• Implement and enforce IT policies and procedures.
• Ensure data backup and disaster recovery procedures are in place and tested regularly.
• Assist in the planning, execution, and monitoring of IT projects.
• Develop and maintain project documentation, including project plans, schedules, and reports.
• Track project progress and identify potential risks and issues.
• Coordinate with stakeholders to ensure project deliverables are met on time and within budget.
• Implement project management methodologies and best practices.
• Contribute to the continuous improvement of project management processes.

• Associate's degree in Computer Science or related field, or equivalent experience.
• 1-2 years of experience in a technical support role.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong customer service orientation.
• Understanding of mobile technology and OS (i.e. Android, iOS, Windows).

• Experience with specific operating systems (e.g., Windows, macOS, Linux).
• Experience with common IT applications (e.g., Microsoft Office Suite, email clients).
• Knowledge of ITIL framework.

As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.