Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across multiple locations.
- Company: Join Saab UK, a leader in defence and technology innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact by supporting cutting-edge technology in a collaborative team.
- Qualifications: 2+ years in IT support with strong troubleshooting skills.
- Other info: Opportunity to work in a fast-paced, innovative environment with excellent training.
The predicted salary is between 36000 - 60000 £ per year.
Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.
The IT Support Engineer plays a critical role in ensuring the smooth operation, security, and usability of Saab UK's IT environment. The role is primarily based at the Farnborough site but supports users across multiple UK locations. You will provide hands-on end-user support across hardware, software, and cloud-based Microsoft 365 services, acting as a key point of contact for IT incidents and service requests. The role requires a strong customer focus, methodical troubleshooting skills, and the ability to support a modern, hybrid working environment.
Key Responsibilities:- Provide first- and second-line support for hardware, software, Windows OS, and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Troubleshoot and resolve issues methodically to minimise user downtime and maintain service quality.
- Take ownership and accountability for incidents and service requests using ServiceNow.
- Maintain clear communication with users throughout the support lifecycle.
- Support user account lifecycle management across Active Directory, Azure AD / Entra ID, and Microsoft 365.
- Assist with Exchange Online mailbox administration and access management for Teams and SharePoint.
- Troubleshoot identity, access, and authentication issues, including MFA-related incidents, in line with security guidance.
- Support modern workplace tools and collaboration technologies, including Teams Rooms and conferencing equipment.
- Assist in the adoption and support of cloud-first and hybrid working practices.
- Manage IT assets, including provisioning, upgrades, replacements, and secure retirement of devices.
- Support endpoint management and MDM solutions (e.g. Intune or equivalent).
- Maintain printers, conference rooms, and other on-site IT equipment.
- Liaise with vendors and suppliers for warranty, ordering, and repair activities.
- Create, develop, and maintain knowledge base articles and support documentation.
- Assist with IT projects such as cloud migration, M365 adoption, and workplace modernisation initiatives.
- Stay up to date with relevant IT training, technologies, and security best practices.
- Contribute positively to team objectives and wider IT strategy.
- Essential: Minimum 2 years' experience in an IT Support or End User Computing role.
- Strong experience supporting Windows OS, hardware, and software.
- Experience troubleshooting across desktop, laptop, and peripheral environments.
- Practical experience with ITSM tools such as ServiceNow.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks, prioritise workload, and work effectively under pressure.
- Proven customer-focused approach with strong ownership and accountability.
- Desirable: Microsoft 365: Exchange Online, Teams, OneDrive, SharePoint.
- Azure AD / Entra ID user and group administration.
- Endpoint management and MDM solutions (e.g. Intune).
- Remote support tools, endpoint protection platforms, and basic network troubleshooting.
- Understanding of cloud identity, access control, and security concepts.
As a National Security Vetting clearance is required for this role, applicants will be required to hold National Security Vetting clearance to SC level or have the ability to gain it.
By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
IT Support Engineer in Farnborough employer: Saab UK
Contact Detail:
Saab UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Saab UK. Understand their values, recent projects, and how they contribute to defence and security. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the IT Support Engineer role is all about resolving issues, brush up on your problem-solving techniques. You might even want to run through some common scenarios or past experiences where you successfully fixed a tech issue. This will give you confidence during the interview.
✨Tip Number 3
Show off your customer service skills! The job requires a strong customer focus, so think of examples where you've gone above and beyond to help users. Be ready to discuss how you handle difficult situations and maintain clear communication throughout the support process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Saab UK team. Good luck!
We think you need these skills to ace IT Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows OS, Microsoft 365, and any ITSM tools like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about methodical problem-solving, so share your best troubleshooting tales to impress us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to keep track of your application and ensures you get all the updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Saab UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365 applications, and troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since the role requires a strong customer focus, think of examples where you've gone above and beyond for users. Prepare to share how you maintained clear communication during support incidents, as this will highlight your ability to manage user expectations effectively.
✨Familiarise Yourself with ITSM Tools
Get comfortable with IT service management tools like ServiceNow. If you have experience using it, be prepared to explain how you’ve used it to track incidents and service requests. If not, do a bit of research to understand its functionalities and benefits.
✨Stay Updated on Security Practices
Given the importance of security in this role, make sure you're aware of current best practices, especially regarding identity and access management. Being able to discuss these concepts will demonstrate your commitment to maintaining a secure IT environment.
