At a Glance
- Tasks: Drive sales and strengthen customer relationships through proactive telesales.
- Company: Join Brains, a legendary brewery with a rich history and exciting growth.
- Benefits: Competitive salary, 25 days holiday, birthday off, and a bonus scheme.
- Other info: Be part of a passionate team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic role at the heart of our business.
- Qualifications: Proven telesales experience and strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
Since the first pint brewed in 1882 to our state-of-the-art Dragon Brewery in Cardiff today, Brains has built a reputation for producing quality, characterful beers. From iconic brands such as SA, Brains Dark and Rev James, to Barry Island IPA and Bayside Lager, we have a beer for every occasion.
As we enter an exciting new phase of growth, we are looking for a Customer Services & Telesales Executive to help drive sales, strengthen customer relationships and support the continued expansion of our brands across Wales and the UK. This is a sales-first role at the heart of the business.
You will be responsible for proactively selling our portfolio, growing existing accounts and identifying new opportunities through outbound telesales activity. Alongside this, you’ll deliver excellent customer service, acting as a key point of contact for orders, queries and account support. You will play a critical role in driving revenue, increasing distribution and delivering a best-in-class customer experience.
- Telesales & Account Growth (Primary Focus)
- Proactively contact customers to drive sales, upsell and cross-sell our beer portfolio
- Promote new products, seasonal ranges and campaigns to maximise sales
- Deliver against daily/weekly sales targets and KPIs
- Customer Service & Order Management
- Process orders via phone and email accurately and efficiently
- Maintain and update customer and sales records
- Manage Online shop & Amazon orders
- Operational Support
- Support the online shop with order coordination where required
- Work closely with sales and marketing to support campaigns and trade activity
Achieve and exceed sales and revenue targets. Grow distribution and volume across key accounts. Maintain high standards of accuracy in order processing and admin. Represent the Brains brand with professionalism at all times.
Proven telesales or sales experience with a strong track record of hitting targets. Strong relationship-building and negotiation skills. Customer-focused with a passion for delivering great service.
A business where you can make a real commercial impact.
~ Competitive salary ~ 25 days holiday, plus bank holidays and your birthday off ~ Company bonus scheme ~ Peoples pension scheme
Customer Services & Telesales Executive in Cardiff employer: SA Brain and Company Ltd
At Brains, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates our rich brewing heritage while fostering innovation and growth. As a Customer Services & Telesales Executive, you will enjoy competitive salaries, generous holiday allowances, and a supportive environment that encourages personal and professional development, all while contributing to the success of our iconic beer brands across Wales and the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Telesales Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Brains, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for their beers, making you stand out as a candidate.
✨Tip Number 2
Practice your sales pitch! Since this role is all about telesales, prepare a short, engaging pitch about why you’d be a great fit. Role-play with a friend or in front of the mirror to boost your confidence before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Brains team.
We think you need these skills to ace Customer Services & Telesales Executive in Cardiff
Some tips for your application 🫡
Show Your Sales Skills:When you're writing your application, make sure to highlight any previous sales experience you have. We want to see how you've driven sales and built relationships in the past, so don’t hold back on those success stories!
Be Customer-Focused:Since this role is all about delivering excellent customer service, let us know how you've gone above and beyond for customers in your previous roles. Share specific examples that showcase your passion for great service!
Tailor Your Application:Make sure to tailor your application to our job description. Use keywords from the listing to show that you understand what we’re looking for. This will help your application stand out and show us you’re a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SA Brain and Company Ltd
✨Know Your Beers
Familiarise yourself with Brains' beer portfolio. Understand the different brands and their unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the product during the conversation.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully driven sales in previous roles. Highlight your experience with upselling and cross-selling, as well as any targets you've exceeded. This will show that you're ready to hit the ground running in this sales-first role.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of scenarios where you've gone above and beyond for a customer. Emphasising your commitment to delivering a best-in-class customer experience will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how the Customer Services & Telesales Executive role fits into that vision. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
