At a Glance
- Tasks: Manage customer enquiries, support recruitment, and maintain business systems.
- Company: Join S4A Group Ltd, a dynamic team in Buckingham.
- Benefits: Earn £13.50 per hour with full-time hours and term-time options.
- Other info: Ideal for those with experience in education or childcare.
- Why this job: Make a difference in education while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
The predicted salary is between 13.5 - 13.5 £ per hour.
S4A Group Ltd is seeking an organised, professional, and customer-focused Customer Services & Administration Coordinator to join our Head Office team in Buckingham. This is a key role within the organisation, acting as a central point of contact for parents, schools, team members, and external stakeholders. You will play an important role in delivering excellent customer service, maintaining business systems, supporting recruitment and marketing administration, and ensuring the smooth day-to-day operation of the business. The successful candidate will also undertake Deputy Designated Safeguarding Lead (DDSL) responsibilities and support the organisation in maintaining high safeguarding standards. This role is based at our Head Office in Buckingham. Due to the nature of the position, remote or home working is not available. For the right candidate, we would consider a term-time only contract.
Key Responsibilities
- Customer Experience
- Manage customer enquiries via telephone and email.
- Support parents with bookings and booking enquiries.
- Communicate professionally with schools and external stakeholders.
- Ensure all customers receive a positive and professional experience.
- Support customer satisfaction and retention.
- Business Administration
- Manage booking systems and customer records.
- Maintain registers, databases, and operational documentation.
- Support reporting and business administration tasks.
- Maintain accurate records and data systems.
- Support operational projects and initiatives.
- Recruitment Support
- Manage recruitment enquiries.
- Conduct telephone interviews.
- Schedule interviews.
- Coordinate candidate communication.
- Support onboarding and induction administration.
- Maintain recruitment records.
- Marketing Support
- Support marketing campaigns and communications.
- Assist with customer communications and promotions.
- Support events and marketing administration.
- Maintain marketing databases and contact lists.
- Safeguarding & DDSL
- Act as Deputy Designated Safeguarding Lead (DDSL).
- Upload safeguarding concerns and records onto CPOMS.
- Maintain safeguarding records and documentation.
- Support safeguarding compliance processes.
- Liaise with schools and relevant professionals where required.
- Support the safeguarding culture across the organisation.
- Events & Work Experience
- Support the administration of events and projects.
- Coordinate work experience placements.
- Manage associated communication and documentation.
- Support operational planning and organisation.
What We Are Looking For
Essential
- Excellent organisational skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities effectively.
- Strong IT skills, Google Workspace.
- Professional and customer-focused approach.
- High attention to detail.
- Ability to work independently and as part of a team.
- Confidence communicating with parents, schools, and external stakeholders.
Desirable
- Experience working within education, childcare, wraparound care, holiday clubs, sports coaching, or a similar sector.
- Previous administration or customer service experience.
Customer Services & Administration Coordinator in Buckingham employer: S4A Group
S4A Group Ltd is an exceptional employer located in the heart of Buckingham, offering a supportive and collaborative work environment that prioritises employee growth and development. With a strong focus on customer service and safeguarding, employees are empowered to make a meaningful impact while enjoying a competitive salary and the possibility of flexible working arrangements during term time. Join our dedicated team and be part of a company that values professionalism, teamwork, and a commitment to excellence in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Administration Coordinator in Buckingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at S4A Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like S4A Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services & Administration Coordinator in Buckingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to S4A Group:Your cover letter is your chance to shine! Tell us why you want to work at S4A Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at S4A Group!
How to prepare for a job interview at S4A Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
