Director, Digital Growth in London

Are you excited to combine mentoring a talented team with leading the Digital Strategy for some of our biggest Brands & Retailers? s360 UK is looking for a Digital Growth Director with 6‑8 years of experience and a passion for eCommerce to join our growing London team of 30+ professionals. Acting as an extension of our clients’ teams for leading retailers such as Schuh, New Era, Wrangler & Lee, you’ll be responsible for overseeing the overarching digital strategy for our key accounts while owning and evolving our internal Digital Growth training programme.

Driving Strategy & Team Growth

Role

This role balances high‑level strategic ownership with people development. The key responsibilities are organised into four pillars.

Client Leadership & Strategy

• Lead the end‑to‑end digital strategy for 4‑5 key eCommerce brands, taking full responsibility for hitting performance targets and executing proactive, annual roadmaps with precision.
• Translate high‑level business goals into “big bets” and tactical levers across Paid Search, Paid Social, SEO and Creative, and discuss macro‑economic factors affecting performance.
• Build authentic, trust‑based relationships with senior stakeholders and leadership teams, leading the narrative in strategy meetings and upsell opportunities.
• Take ownership of client performance metrics such as CAC, ROAS, MER and revenue; transform complex data from GA4, TripleWhale and core platforms into clear, actionable reporting.

Team Coaching & Development

• Partner with the Head of Digital Growth to build the next wave of Client Leads, acting as a hands‑on coach and mentor for Associates, Managers and Senior Managers.
• Involve Digital Growth Managers in day‑to‑day delivery, shaping and directing them in weekly trading, insights and reporting.
• Co‑design, host and own internal training sessions, refreshing and creating playbooks and templates that standardise best practices.

Internal Process & s360 Growth

• Contribute to continuous improvement of product, processes and ways of working, embedding learnings for long‑term impact.
• Act as a thought leader, sharing insights internally to elevate the s360 team and externally to keep clients and the industry ahead of the curve.
• Use AI to work smarter, encouraging and mentoring others to adopt the same approach.
• Shape a strong team identity rooted in transparency, accountability and a “1 % better” mindset.

What You Bring To The Team

• 6‑8 years of Account Management & Strategy experience from an agency or in‑house setting with deep expertise in eCommerce/Retail.
• Experience leading, empowering and coaching a team, setting high expectations and providing mentorship to develop talent.
• Proven ability to build integrated, full‑funnel media plans across Paid Search, Paid Social, SEO and Creative that align with commercial business goals.
• Comfort with performance forecasting, budget pacing and delivering clear reporting up to core KPIs such as CAC, ROAS, revenue.
• Commitment to building meaningful, authentic relationships with key decision‑makers; comfortable holding a room, leading strategy sessions and pitching for growth.
• Driven by performance, capable of identifying trends and risks early, and thriving in a fast‑paced environment.

Benefits

• Hybrid working with 40 % of time in the office based on a schedule that suits you.
• Flexible working hours and ability to work remotely internationally.
• £250‑£2,000 annual professional development budget based on seniority, plus five PD days for learning.
• 25 days annual leave, birthday leave, 2 MIND mental health days, 1 volunteering day and extra leave from year three onwards.
• Parental leave policy with up to six months at full pay as a primary carer.
• Free mental health support and counselling.
• Business‑essential tech set‑up including a new iPhone, contract, and a home‑working tech kit.
• Summer Fridays – early finishes in June, July and August.
• 4 % employer pension contribution and access to Penfold Pensions.

At s360 UK, authenticity and diversity are at the heart of everything we do. We celebrate a range of approaches, points of view and backgrounds, fostering an inclusive culture where everyone can be their full authentic selves at work.

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