Director, Digital Growth (London)

s360 UK is looking for a Director, Digital Growth with 8-10 years of experience and a passion for eCommerce and retail to join our growing team. Our London team of 30+ works closely together, acting as an extension of our clients team for leading retailers such as Emma Bridgewater, schuh and New Era.

In this role, youll be a key part of the UK Digital Growth service offering, supporting the Head of Digital Growth to drive our vision forward, collaborating with channel specialists, and leading the digital growth strategy for some of our most complex brands.

The Role
Were looking for a Digital Growth Director who is ready to drive impact for clients, is commercially minded and solutions-focused. Youll be responsible for shaping and delivering growth strategies that drive real impact for our clients. To give you an idea of where youll spend your time, the role is made up of four key pillars:
Direct Performance & Strategy:

• Lead the omnichannel strategy across 45 clients, ensuring every action ladders up to broader commercial, customer and brand goals.
• Create unified plans that bring together Paid Search, Paid Social, SEO, Creative and more, always keeping business impact at the centre.
• Identify and steer new growth opportunities through performance channel insights, audience understanding, and emerging trends.
• Act as a thought leader – challenging assumptions, asking the right questions, and pushing clients into new growth territories.

Build Authentic Client Relationships:

• Be your clients closest strategic partner, building a relationship rooted in trust, empathy, credibility, and care.
• Ability to build excellent relationships with c-suite management via clarity, foresight and performance impact.
• Navigate challenges and competing priorities with calm confidence and a solutions-first approach.
• Be more performance-focused than the client, always providing clarity on whats next and how we get there.

Best-in-class Execution:

• Build integrated, full-funnel media plans across Paid Search, Paid Social, SEO and Creative that align to business goals.
• Own performance forecasting and deliver clear, commercial reporting that ladders up to KPIs like CAC, ROAS and revenue.
• Identify trends, risks and opportunities early, turning insight into action with sharp, strategic thinking.
• Uphold excellence in briefs, execution, budget pacing, and creative testing and other aspects of delivery, ensuring clarity at every stage.

Foster Strong Team Collaboration:

• Support the Head of Digital Growth in evolving the UK Digital Growth vision, product, and team culture, with the ability to roll this out across the Digital Growth Team and, where applicable, the wider business.
• Be a source of inspiration and mentorship for Associates, Managers and Senior Managers and be comfortable developing and hosting training sessions to improve knowledge and performance of the Digital Growth team.
• Spot gaps and opportunities the team might miss, offering support, perspective and strategic guidance that helps them level up.
• Foster collaboration across channel teams, creating seamless service and shared success for clients.

Why s360 UK?

At s360, our purpose is to transform retailers into ecom leaders. We plug expertise gaps for our clients and give brands access to a leading technology stack, designed for retailers. To be the best for our clients, this means we also put everything into transforming careers for ecom professionals too.

Weve created a culture where people love where they work, and to put it simply, were in business to create exceptional growth opportunities for s360ers. We empower s360ers to experience career firsts that they wouldnt get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts.

Our work environment is built around inclusivity, mutual respect, and built on a foundation of attitude creates ability culture, which means we value the way you approach work, not just the skills you have. This means youll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way.

Benefit & Perks

Were excited to have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include:

• Hybrid working with 40% of time in the office based on a schedule that suits you
• Flexible working hours and ability to work remotely internationally
• Between 250- 2,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development
• 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards
• Parental leave policy with up to 6 months at full pay as a primary carer
• Access to free mental health support and counselling
• Tech set-up including new iPhone & contract and a home working tech kit
• Summer Fridays! Early finishes in June, July & August
• 4% employer pension contribution and access to Penfold Pensions, the UKs leading private pension provider

As part of s360, our London team is backed by the resources, technology & AI solutions of a 300-person agency. Youll have the chance to work on global brands, collaborate with our international teams and travel, so we look for candidates with a global outlook.

Be yourself, we like you that way.

At s360 UK, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages and supports everyone to be their full authentic selves at work. At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.
Applying for the Role

To apply for a role here, please send your CV and make sure to include a cover letter (or similar!) in your application. A successful cover letter will tell us a bit about you, why you love Digital Growth/Client Service and what stands out about joining the team.

NOTE: Due to the competitive nature of this field, applications without cover letters will not be considered.

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