At a Glance
- Tasks: Support pension schemes and clients with enquiries, reports, and administration.
- Company: A scaling FinTech offering top-notch investment technology and services.
- Benefits: Competitive salary, bonus, private medical insurance, and 25 days holiday.
- Other info: Great career growth opportunities and support for professional qualifications.
- Why this job: Join a collaborative team and make a real impact in the finance sector.
- Qualifications: Experience in pension or investment administration and strong Excel skills.
The predicted salary is between 36000 - 38000 £ per year.
My client is a scaling FinTech that provides best in class investment technology platform and investment administration services for large, UK institutional investors. We are currently looking for a new member of their small Institutional Client Relations team who are the first point of contact for Pension Scheme Trustees, Employers and Pension Consultants.
Working closely with the team lead, the Client Relations Analyst will take a proactive role in providing first-class support to institutional pension schemes and their professional advisors. Tasks will include:
- Dealing with incoming client enquiries, by email or telephone
- Taking ownership of enquiries, escalating to back office teams when needed and maintaining oversight until solution delivered
- Delivering end-to-end production process for client reports that include fund factsheets, quarterly fund performance, transaction costs and ESG
- Support clients with day-to-day investment and pension administration issues
- Maintain quality and service delivery standards
- Support junior team members
- Undertake project work as required
The team focus on delivering high standards of client service, and this role will ensure that data integrity not only meets client expectations, but also evolves to keep pace with client needs and market developments – so a healthy interest in technology, innovation and process improvement will be invaluable!
The successful applicant will:
- Have strong Pension and/or Investment administration experience
- Demonstrable skills and experience with Microsoft Excel, Word and Outlook
- Deal confidently and professionally with management, other key business stakeholders and external investment fund managers
- Be able to manage increasing levels of responsibilities, deadlines and relationships, both internally and externally
- Have a problem-solving and inquisitive nature
- Possess excellent communications skills both written & verbal, and inter-personal
This is a fantastic opportunity and we’re looking for someone who understands the importance of, and thrives in, a collaborative team environment. Ideally, you will have experience of working directly with clients, but a proactive attitude and genuine willingness to learn and grow will be the most important attributes you can bring to the role.
On offer is a basic salary of £36,000 to £38,000 dependent on relevant experience, plus bonus and benefits (Private Medical Insurance, Life Cover, 25 days holiday etc.) and the opportunity to work within a collaborative and sociable office environment. Career prospects are good and the company are happy to support study towards relevant professional qualifications such as Investment Operations Certificate and Investment Management Certificate.
Pension Administrator in London employer: S3 Associates Limited
Join a dynamic FinTech company that prioritises innovation and client service, offering a collaborative work culture where your contributions are valued. With competitive salaries, comprehensive benefits including Private Medical Insurance and support for professional development, this role as a Pension Administrator provides an excellent opportunity for growth within a small, dedicated team focused on delivering exceptional service to institutional clients. Located in a vibrant office environment, you'll thrive alongside like-minded professionals committed to excellence in investment administration.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insights and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing with clients, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Pension Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Pension Administrator. Highlight your experience in pension and investment administration, and don’t forget to showcase your skills with Microsoft Excel, Word, and Outlook. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in client relations and how your proactive attitude aligns with our collaborative environment. Let us know how you’ve tackled challenges in the past and what you can bring to the table.
Showcase Your Communication Skills:Since this role involves dealing with clients and stakeholders, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and don’t shy away from showing a bit of your personality – we love a good vibe!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at S3 Associates Limited
✨Know Your Stuff
Make sure you brush up on your pension and investment administration knowledge. Familiarise yourself with common terms and processes, as well as the latest trends in the FinTech space. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves dealing with clients and stakeholders, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully communicated complex information in the past, whether through email or over the phone.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in previous roles. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will highlight your proactive attitude and inquisitive nature.
✨Emphasise Team Collaboration
This position thrives in a collaborative environment, so be prepared to talk about your experiences working in teams. Share examples of how you've supported colleagues or contributed to group projects, showcasing your ability to work well with others.
