Onsite (London, United Kingdom)

Our fundraising platforms have raised over £200 million from more than 300,000 donors for over 200 charities. We've built them bootstrapped, with a team of around twenty. EverGive, our newest company, has found product-market fit. A Charity Commission-regulated donor-advised fund is being brought into the group. We're rebranding and preparing to scale.

We're looking for a hands-on operations specialist to work directly with the Founder, helping turn a fast-moving group of businesses into a more structured, scalable and well-run organisation. This is not a traditional role. It's not a strategy role, a sales role or a business development role. You will be a true operator.

You'll take messy problems, work out what needs to happen, build the process or system, and make sure it works. Some days you'll be working through governance or compliance. Others you'll be fixing a broken process, coordinating advisers, improving systems or getting an important project over the line. Over time, the role can develop into broader operational leadership and a COO position.

The group has grown quickly and different parts of the business have developed at different speeds. We're now at the point where we need to strengthen the operational foundations underneath that growth. There are processes to build, systems to improve, risks to identify, external advisers to coordinate and projects that need someone to take ownership and drive them through to completion. We're not looking for someone to inherit a perfectly defined function. We're looking for someone who enjoys building structures where there isn't enough of it yet.

Three things are happening at once: EverGive has proven that people want what it's selling; a donor-advised fund is being brought into the group, bringing a regulated entity with an international footprint into a fast-moving startup environment; and we're preparing the wider group for a new phase of growth and rebranding. Before we accelerate, we want the operational foundations to be strong. You will help us build them.

EverGive was conceived as the answer to a radical question: what if every donation could be made once, and last forever? What if the same donation could be spent again, and again, and again? The world would be a different place. EverGive is on a mission to do exactly that. By making donations compound and last forever, we are building the financial backbone for humanity – a safety net for all. We work with some of the world's most trusted charities, including Save The Children, Amnesty International, BBC Media Action and the United Nations, and we are evolving how we allocate donations across a more diversified portfolio to support the long-term sustainability of our partners.

These are the kinds of projects you'll be getting your hands dirty with from day one:

• Build operational infrastructure for the donor-advised fund: Help establish the processes, controls, donor due diligence, grant-making workflows and governance cadence required as the fund joins the group.
• Build EverGive's operating model: The next challenge is building the processes, systems, reporting and operating rhythm needed to support the next stage of growth.
• Support investment and financial operations: Work with the Founder and external advisers on the operational side of investment strategy, reporting, governance and the systems required to manage it properly.
• Connect the group operationally: Identify duplicated work, fragmented processes and gaps between entities, then put practical systems in place to make the group work more efficiently.
• Prepare the business for scale: Review contracts, policies, registers, systems and processes and make sure the foundations are in place for a business several times its current size.
• Build an AI-native operating environment: Find opportunities to automate repetitive work, document processes and use AI to increase the capacity of a small team.

Beyond these projects, you'll work closely with the Founder on the group's operating rhythm, external legal and finance advisers, budgets, vendors, people operations and operational readiness for partner integrations and launches. If something important is operational and needs someone to take it from 'this needs doing' to 'it's done properly', you'll probably be involved.

You're an operations specialist. You've probably worked in business operations, operations management, a hands-on Chief of Staff role, or a similar operational environment. You've worked somewhere small enough that there wasn't always someone else to solve the problem. You know how to take something messy and make it work. You've built processes, improved systems, coordinated projects, managed external advisers or suppliers, dealt with governance or compliance requirements and made sure things actually get done. You may have operated inside a regulated environment such as financial services, fintech, payments, fundraising or charities. Or you can show us that you've previously had to learn a complex regulatory or operational environment quickly and apply it accurately.

You can read a piece of guidance, a contract or an unfamiliar process and work out what it actually means for the business and what needs to happen next. You're comfortable moving between levels. One hour you're discussing an operational risk or governance decision with the Founder. The next you're building the spreadsheet, documenting the process or chasing the supplier to get something over the line. There is no large team sitting underneath you on day one. You'll need to be comfortable doing the work yourself before building the capability around you.

You'll thrive here if:

• You start without a clean brief and work out what good looks like yourself.
• You'd rather own a problem end to end than pass it around.
• You naturally bring structure, organisation and follow-through to messy situations.
• You think about risk constantly without becoming risk-averse.
• You're comfortable working across different parts of a business.
• You can challenge the Founder when you think something is wrong — and expect him to challenge you back.
• You're already using AI to make yourself more effective.
• You'll be ambitious about becoming a broader operational leader over time.
• You're motivated by building something meaningful, not simply by having a particular title.

You'll hate it here if:

• You need a defined scope, settled processes and a large team on day one.
• You want to work in one function.
• You'd rather advise than execute.
• You enjoy analysing problems more than fixing them.
• You're looking primarily for a strategy, commercial or business development role.
• You're at your best with a hybrid schedule and a quiet inbox.
• You'd rather be told the answer than be trusted to find it.

A note from Ismael: I've spent my career at the intersection of tech and philanthropy, and I've built the platforms that have raised the £200 million above. I'm at my best on strategy, product, partnerships and the bigger picture. What I'm looking for is someone who is exceptional at turning decisions into execution — someone who brings structure, follows through on the detail and makes sure the business operates at the standard we're aiming for. You'll work closely with me. I'll give you context, access and responsibility, but I won't give you a perfectly defined job description every morning. I want someone who can look at a problem, work out what needs to happen and get moving.

What success looks like:

• 30 days: You understand how the group operates, have mapped the key operational priorities, obligations and risks, and have started putting structure around the areas that need it most. The Founder has greater visibility over operational priorities and fewer routine issues are reaching him unnecessarily.
• 3 months: Core operational processes are documented and running properly. Key governance, compliance and operational activities are being managed proactively. Important projects are moving forward with clear ownership and follow-through. You have identified where systems, automation or additional resources will have the biggest impact.
• Longer term: The group operates with significantly greater structure and consistency. Operational risks are identified before they become problems. Processes and systems scale without requiring a corresponding increase in headcount. You have built enough capability around you that you're no longer simply solving operational problems yourself — you're leading the function that solves them. And the conversation about broader operational leadership and a COO position becomes a natural one.

People here work in an obsessive way, without politics and without hiding. They move between decisions with consequences for a decade and mundane fixes that simply need doing, and nobody treats one as more important than the other.

This is a COO-track role. We're looking for someone who wants to grow with the business and, over time, take on broader operational leadership as the group scales. The immediate focus is hands-on execution and building strong operational foundations. As the business grows and the capability around you develops, there is an opportunity for this role to evolve into a broader COO position.

Two to three weeks from application to offer. Four stages: Screen with Talent, Culture survey, Call with our Founder, Technical / operational stage, Team Fit In Person with the team. We'll speak to people you've worked with to understand how you operate in practice. To apply, skip the cover letter. Send a CV and answer one question in under 300 words: What's the messiest operational situation you've personally fixed, and what would you do differently now?

Location and values: London, Vauxhall, five days a week. We're in-person because of the speed we work at, the nature of the role and the amount of collaboration required across the group. If that's a dealbreaker, we understand. We say we value five things: Meaning matters — the work is the point. Mop the floor — no task is beneath anyone. Forward momentum — progress over perfection. 1% better every day — nobody coasts. Delight our customers — donors and charity partners come first. You'll see all five in how the team works. If you read this and think 'give me a messy business, give me the problems and let me build the systems that make it work', we'd like to meet you.