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- Tasks: Provide client support via phone and email, assisting with our property management solution.
- Company: Join S2 Partnership, a leader in health, safety, and environmental solutions for commercial real estate.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and comprehensive medical insurance.
- Why this job: Be part of a supportive team that values growth, diversity, and well-being.
- Qualifications: A client-focused attitude and basic computer skills are essential; experience is a plus.
- Other info: Full or part-time options available, with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Client Support AdministratorOur Company
The S2 Partnership is a trusted leader in providing health, safety, and environmental solutions for companies operating within the commercial real estate sector. With over 25 years of experience, our longstanding reputation is built on a foundation of expertise, reliability, and a commitment to excellence. Join us and become part of a team that truly makes a difference.
The OpportunityYou will be working as part of our Client Support Team, actively engaging in service desk support relating to our market-leading, property management solution (RiskWise). Communication skills will be paramount, since your role will see you routinely represent our company through regular telephone and email conversations with an array of long‐term clients.
Your role also involves supporting our wider Business Development Team, with general administrative support, providing you with the opportunity to embark upon a rewarding and varied career within a highly successful and growing business.
This role is full-time (five days per week) and primarily based at our office, with flexible working arrangements available (for example, three days in the office and two days working from home).
Key Responsibilities
1st and 2nd line telephone and email client support, using our Zendesk support suite
Escalating queries to the appropriate Account Manager
General system administration
Client data maintenance and administration
Maintaining system support materials
Requirements
A client‐focused attitude
A desire to learn, with a strong positive work ethic
Experience with general computer software including Microsoft office.
Why Join S2At S2, we believe our people are our greatest asset. You\’ll be supported by industry experts who are committed to your growth and development. We foster an inclusive and diverse workplace where well‐being is a priority.
In return for your enthusiasm and commitment, we offer a competitive salary and a comprehensive benefits package, including:
Competitive Salary & Benefits : Including a profit‐related bonus.
Generous Holiday Package : 26 days\’ annual leave plus bank holidays.
Holiday Buy/Sell Scheme : Buy or Sell up to 3 days annual leave.
Comprehensive Medical Insurance : Covering existing medical conditions, routine check‐ups, GP‐referred services, and dental and optical care.
Pension & Life Insurance : S2 contribute to your retirement savings, and you can sacrifice part of your salary to enhance these benefits.
Long Service Holiday Awards : 1 day annual leave for every 5 years of service.
Access to our Employee Benefits Platform : Offering resources and support to enhance your overall well‐being.
To ApplyPlease upload your CV and covering letter athttps://s2partnership.bamboohr.com/careers
or for an informal discussion about the role, please contact: Ana Avillez – ana.avillez@s2partnership.co.uk
*Please note, that this opportunity is NOT open to recruiters
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Client Support Administrator employer: S2 Partnership
Contact Detail:
S2 Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the Zendesk support suite, as this is a key tool for the Client Support Administrator role. Understanding how to navigate and utilise its features will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a client-facing context. Practising clear and concise responses can help you demonstrate your ability to represent the company effectively during the interview process.
✨Tip Number 3
Research S2 Partnership's services and their property management solution, RiskWise. Showing that you understand their offerings and how they benefit clients will impress the hiring team.
✨Tip Number 4
Network with current or former employees of S2 Partnership on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Support Administrator role. Emphasise your communication skills and any experience with customer support or administrative tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at S2 Partnership and how your background makes you a great fit for their team.
Showcase Your Technical Skills: Since the role involves using the Zendesk support suite and general computer software, highlight any relevant technical skills or experiences you have. If you've used similar systems before, be sure to mention them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at S2 Partnership
✨Showcase Your Communication Skills
As a Client Support Administrator, you'll be the voice of the company. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and don't hesitate to ask clarifying questions if needed.
✨Familiarise Yourself with Zendesk
Since you'll be using the Zendesk support suite for client interactions, it’s a good idea to familiarise yourself with its features. If you have prior experience, be ready to discuss how you've used it or similar tools in past roles.
✨Emphasise Your Client-Focused Attitude
The role requires a strong client-focused attitude. Prepare examples from your previous experiences where you went above and beyond to assist clients or resolve issues. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Your Willingness to Learn
S2 Partnership values a desire to learn and grow. Be prepared to discuss how you’ve approached learning new skills in the past and express your enthusiasm for developing within the company. This can set you apart as a candidate who is eager to contribute.
