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For Companies At a Glance
- Tasks: Handle customer calls and coordinate responses in a dynamic service environment.
- Company: Wright Health Group is a leading distributor of dental materials with global operations.
- Benefits: Enjoy on-site parking, competitive salary, and a supportive team atmosphere.
- Why this job: Join a growing company and develop your skills in a collaborative office setting.
- Qualifications: Strong communication skills and a desire to learn about dental equipment are essential.
- Other info: This is an entry-level, full-time position based in Dundee.
The predicted salary is between 24000 - 36000 £ per year.
Wright Health Group is a leading distributor of dental materials and equipment with companies in the UK, South Africa, Hungary, and the USA. The Group has expanded significantly in the last 5 years and continues to implement ambitious growth plans across all its markets. We are currently seeking a reliable and focused individual to join our team as Service Coordinator, based at our Head Office in Dundee.
Job Purpose
To take the incoming calls from our customers in a busy Service office, ensuring all calls are handled proficiently. Be part of an exciting team within our business in a supportive office environment. Our Service Department is a rapidly changing environment where you will be required to adapt quickly, problem solve and coordinate appropriate responses, working collectively with colleagues and suppliers toward consistently achieving the department's revenue and service targets.
Key Responsibilities
- Demonstrate an ability to learn basic technical knowledge and have an interest and desire to learn about dental equipment and technical information.
- Deal with all calls efficiently to minimise call waiting times and avoid abandoned calls.
- Assist customers with enquiries in relation to technical issues, parts orders and technician call-outs.
- Use active listening, and utilise diagnostics skills by appropriate questioning, to ensure that the full customer requirement is understood and expedited.
The Ideal Candidate Will Be Able To
- Demonstrate good team working and support other areas of the business as and when required.
- Exhibit a strong administrative background, preferably in a customer-facing environment.
- Have a good telephone manner.
What We Offer
- The opportunity to work in an established business in Dundee, during an exciting period of growth within our collaborative Service department.
- On site parking.
- A competitive salary depending on experience.
Service Coordinator employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with dental equipment and materials. Since the role requires a basic understanding of technical information, showing that you’ve done your homework on the products and services offered by Wright Health Group can set you apart.
✨Tip Number 2
Practice your active listening skills. In a busy service office, being able to understand customer needs quickly and accurately is crucial. Consider role-playing scenarios with friends or family to enhance your communication skills.
✨Tip Number 3
Demonstrate your adaptability. The job description mentions a rapidly changing environment, so be prepared to discuss examples from your past experiences where you successfully adapted to change or solved problems under pressure.
✨Tip Number 4
Show enthusiasm for teamwork. Highlight any previous experiences where you collaborated effectively with others. This will resonate well with the company’s focus on collective efforts to achieve targets.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Coordinator position. Understand the key responsibilities and the skills required, such as good telephone manners and administrative experience.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any customer service or administrative roles you've held, and showcase your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention specific examples of how your skills and experiences make you a great fit for the Service Coordinator role at Wright Health Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the role.
How to prepare for a job interview at s1jobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Coordinator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Communication Skills
Since the role involves handling customer calls, practice articulating your thoughts clearly and confidently. Demonstrate your good telephone manner by being polite and engaging in mock interviews or role-plays.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved issues or adapted to changes. Highlight your ability to think on your feet and coordinate responses effectively, as this is crucial in a busy service environment.
✨Express Willingness to Learn
The ideal candidate should have a desire to learn about dental equipment and technical information. Be ready to discuss your enthusiasm for acquiring new knowledge and how you approach learning in a professional setting.
