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- Tasks: Be the first point of contact for people management queries and promote self-service tools.
- Company: Join a dynamic team at the National Trust for Scotland, dedicated to people management.
- Benefits: Gain valuable experience in HR, with opportunities for professional growth and development.
- Why this job: Make a real difference by helping individuals navigate their people management journey.
- Qualifications: Entry-level qualification in people management or relevant administrative experience required.
- Other info: Collaborative environment with a focus on personal and professional development.
The predicted salary is between 30000 - 42000 Ā£ per year.
It delivers a first contact/front-line āservice deskā for people management enquiries which cannot/have not been addressed through self-service products, triaging and distributing enquiries to the relevant sections/individuals within the wider People Department.
It actively promotes the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life cycle matters or ad hoc issues.
It provides general administrative support to the People Partnering Policy & Advice team (and as required, the wider People function).
What We Want You To Be Responsible For
- Actively promote the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life cycle matters or ad hoc issues. This will include:
- Static online self-serve products such as the A-Z, FAQs, links to other (external) useful materials.
- Interactive online self-directed learning products.
- Learning products (ātoolbox talksā) and supporting materials that can be downloaded and used by managers/teams/individuals to increase their capability to self-serve.
- Face-to-face/telephone interactions to redirect to self-serve, respond using scripts and FAQs, or give low-level immediate advice, or direct to the relevant section/individual in the wider team.
The experience and skills you need to have to do this job
Essential
- Entry-level qualification in people management or administration, or demonstrable knowledge of the basic context of either volunteer management, legislation, and best practice, or employment legislation, operations, and best practice.
- Sound practitioner experience of operating in a multi-site āservice-deskā context, delivering āfirst-levelā advice against the full range of People matters, and ātriagingā more complex issues for escalation.
- Demonstrable sound administrative experience within a People function, including:
- Routine life-cycle activities (from recruitment to leavers processes).
- Financial administration.
- Liaising with external/contractors.
- General administration.
Desirable
- Recognised qualification(s) in administration (or related subjects).
- Experience working in a people role in the charity/not-for-profit sector.
- Experience of Employee and Volunteer case management.
People, Partnering, Policy & Advice Officer employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land People, Partnering, Policy & Advice Officer
āØTip Number 1
Get to know the company culture! Before your interview, do a bit of research on the National Trust for Scotland. Understanding their values and mission will help you connect your experiences to what they care about.
āØTip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in people management.
āØTip Number 3
Show off your skills! Be ready to share specific examples of how you've triaged enquiries or provided first-level advice in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
āØTip Number 4
Donāt forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itās a nice touch that can set you apart from other candidates.
We think you need these skills to ace People, Partnering, Policy & Advice Officer
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in people management and administration. We want to see how your skills align with the role, so donāt hold back on showcasing relevant examples!
Showcase Your Service Desk Experience: Since this role involves delivering first-level advice and triaging enquiries, itās crucial to mention any previous experience you have in a service desk environment. We love seeing how youāve handled similar situations before!
Highlight Your IT Skills: Being proficient in IT is key for this position. Make sure to list your experience with HRIS systems and any other relevant software. We want to know how tech-savvy you are and how you can contribute to our team!
Apply Through Our Website: We encourage you to submit your application through our website. Itās the best way for us to receive your details and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at s1jobs
āØKnow Your Stuff
Make sure you brush up on the basics of people management and administration. Familiarise yourself with common HRIS systems and self-service products, as you'll need to demonstrate your understanding of these during the interview.
āØShowcase Your Communication Skills
Since this role involves a lot of face-to-face and telephone interactions, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in a service desk context.
āØBe Ready to Triage
Think about how you would handle various enquiries that come your way. Prepare scenarios where you had to triage issues or provide first-level advice, and be ready to discuss your thought process in those situations.
āØDemonstrate Empathy and Team Spirit
This role requires a good understanding of the National Trust for Scotland's aims. Be prepared to discuss why you resonate with their mission and how you can contribute positively to the team dynamic.
