Lead Front of House Coordinator

Job Purpose

To provide a professional and welcoming front-of-house experience for clients, colleagues and visitors and support the smooth day-to-day running of the Edinburgh office. The role will act as the day-to-day coordinator for Front of House activities, providing guidance, support and effective coverage to other Front of House colleagues.

Job Purpose

To provide a professional and welcoming front-of-house experience for clients, colleagues and visitors and support the smooth day-to-day running of the Edinburgh office. The role will act as the day-to-day coordinator for Front of House activities, providing guidance, support and effective coverage to other Front of House colleagues. At the Bank, we deliver to exceptionally high standards for our clients. As the first point of contact in welcoming clients with then call or arrive at the bank, this is a key role in ensuring our high standards are consistently met. The role will also provide administrative and operational assistance across the Bank as well as supporting the planning and delivery of internal events and communications.

Front Of House & Client Experience

• Provide a professional, welcoming and efficient front-of-house experience for clients, colleagues and visitors.
• Meet and greet visitors, including clients and third parties, ensuring they are welcomed and directed appropriately.
• Manage incoming reception telephone enquiries in a professional and timely manner.
• Prepare and maintain meeting rooms, including arranging refreshments and ensuring rooms are presented to a high standard.
• Support the smooth day-to-day running and general upkeep of the reception and office environment.

Office & Administrative Support

• Manage incoming and outgoing mail, including scanning and circulating correspondence and preparing post for daily collection.
• Process and scan incoming cheques, with appropriate oversight and verification from the Operations team, and arrange banking where required.
• Monitor and maintain office, stationery and hospitality supplies, placing orders as required.
• Assist with web enquiries on a rotational basis.
• Prepare, amend and print routine documents, letters and other materials to support teams across the Bank.
• Maintain accurate records and management information relating to the role’s key activities.
• Provide general administrative support across the Bank as required.

Events & Communications

• Support the planning, coordination and delivery of the Bank’s internal events calendar.
• Coordinate event logistics, including venues, suppliers, budgets and key timelines.
• Provide on-site support for internal events, including occasional events outside normal working hours.
• Ensure events and front-of-house activities reflect the Bank’s brand and professional standards.
• Support internal communications, including preparing and issuing colleague communications and maintaining content on the Bank’s intranet.
• Assist with capturing appropriate event content for internal communications and the Bank’s social media channels.

Continuous Improvement

• Identify opportunities to improve front-of-house, administrative and event processes, making recommendations where appropriate.
• Contribute to the Bank’s Climate Change and Continuous Improvement Programme.
• Undertake other reasonable duties aligned with the role holder’s skills and experience.

Other Requirements

• This is an office-based role. The role holder will be required to work full-time (Monday to Friday) from our Edinburgh office.
• Normal working hours for this role are 9:00am to 5:00pm. On occasion, flexibility will be required to support internal events outside of normal working hours. Reasonable notice will be provided wherever possible, and overtime will be offered for any additional hours worked.

Required Skills, Knowledge & Experience

• Proven, exceptional client care experience.
• Previous reception and client facing experience; including meeting room set up etc.
• Confident and professional telephone manner.
• Excellent communication skills, both written and verbal.
• Good knowledge of Microsoft Office applications.
• Ability to manage several tasks simultaneously, prioritising and delivering within tight deadlines.
• Accustomed to working directly with senior management and broader teams.
• Proven organisational, problem-solving and administrative skills.
• Demonstrates clear initiative and ability to lead and manage core responsibilities, whilst having a well- developed sense of when to elevate and flag issues to line management.
• Positive attitude, team player with strong interpersonal and diplomacy skills.

About Us

At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.

Why join us

As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.

We are committed to an inclusive culture where everyone is comfortable to be their authentic self.

We recognise, value and respect diverse cultures, knowledge, and identities.

We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.

We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.

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