Become a Key Player in One of the UK’s Fastest-Growing Electrical Brands!
Are you driven by a passion for exceptional customer service? Do you thrive on problem-solving, building meaningful relationships, and working in a dynamic environment? If so, we want you on our team!
At FuseBox, we're not just another electrical brand; we're a rapidly growing innovator known for top-quality products and outstanding customer support. Based in our vibrant Kilmarnock Head Office, you’ll play a crucial role in ensuring our customers have an unforgettable experience every single day.
At FuseBox, we believe in empowering our team. Our commitment is to create a supportive, lively workplace where everyone can flourish, learn, and evolve with us.
Why You’ll Love Working With Us
- Performance Bonuses that reward your hard work.
- 28 Days of Holiday (including bank holidays) to recharge.
- Company Pension Scheme to secure your future.
- Free On-Site Parking.
- Ongoing Training and Development to help you grow.
Discover FuseBox
Founded in 2017, FuseBox has rapidly emerged as a leader in circuit protection solutions across the UK. We pride ourselves on crafting simple, reliable, and easy-to-install products that make electricians smile. With a focus on quality, innovation, and unparalleled customer experience, we’re dedicated to excellence in the electrical industry.
The Role Awaits You!
As a Customer Services Support Representative, you will be the friendly voice of FuseBox, providing our customers with a professional, adaptable, and solution-oriented experience.
Your Key Responsibilities Will Include
- Engaging with customers through inbound and outbound calls.
- Accurately processing sales orders using SAP.
- Managing customer requests and order changes seamlessly.
- Responding promptly to emails and customer inquiries.
- Building strong relationships through stellar service.
- Efficiently resolving customer queries with a proactive approach.
- Collaborating smoothly with our internal teams to enhance service delivery.
- Supporting your team with various tasks as needed.
What We’re Looking For In You
- Is passionate about delivering outstanding customer service.
- Enjoys helping others and finding innovative solutions.
- Thrives in a bustling, fast-paced setting.
- Exudes confidence, positivity, and resilience.
- Pays meticulous attention to detail and accuracy.
- Is highly organized and possesses excellent time management skills.
- Can effectively prioritize and multitask while being a team player.
- Has a track record of meeting KPIs and performance goals.
- Is eager to learn and grow within the company.
Essential Skills & Experience
- Proven experience in a telephone-based customer service role.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office applications.
- Excellent organizational and administrative skills.
Desirable Skills
- Experience with SAP (training is available).
- Familiarity with sales order processing environments.
Be Part of Something Bigger!
At FuseBox, we’re not just on a journey; we’re on the path to redefining customer service in our industry. If you’re motivated, enthusiastic, and committed to delivering extraordinary customer experiences, let’s connect!
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