Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first- and second-line IT support for users across multiple sites.
- Company: Join Energy Saving Trust, a leader in promoting energy efficiency and sustainability.
- Benefits: Enjoy 25 days of leave, flexible working, and a competitive pension scheme.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Background in IT support with troubleshooting experience and a customer-focused attitude.
- Other info: Flexible work options and opportunities for personal growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Energy Saving Trust is seeking an IT Service Desk Analyst to join our IT team. This role provides first- and second-line IT support for our user base across our sites in Edinburgh, Cardiff and London, and for remote workers.
Location
Edinburgh, Scotland, United Kingdom
Responsibilities
- Provide first- and second-line support of user incidents and requests within agreed SLA’s, including deskside and remote IT support for staff.
- Day-to-day support of Office 365 environment including Exchange Online, SharePoint, and Teams.
- Provide VPN client support.
- Onsite and remote support (on-site rota).
- Administration of Active Directory/Azure services such as user account creation and permissions.
- Software and hardware installations.
- Laptop and mobile phone management using SCCM, Intune and other MDM tools.
- Application support for our office suite and some bespoke applications.
- Ensure all requests are logged and managed on the IT Service Management tool.
- On-call support (rota) for out-of-hours emergency cover (compensated).
What You’ll Bring
- Background in IT support with troubleshooting and application support experience; able to work in a team and proactively on your own.
- Enthusiasm, a can-do attitude, customer-focused approach, and a desire to deliver high standards of support.
- Confidence in communicating internally at all levels.
- Desire to learn, grow, and develop technical skills.
What We Offer
- 25 days of annual leave plus bank holidays, with additional leave earned through length of service
- Three extra days off over the Christmas period
- A competitive pension scheme with generous employer contributions
- Flexibility in how you work — from home, in the office, or a mix, depending on your role
- Two paid volunteering days per year
About Energy Saving Trust
Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero. We offer careers that are meaningful and rewarding, reflecting our mission.
What You’ll Need to Know About the Role
- On-call rota (one week in five) and a flexible, dynamic approach with strong collaboration
- Support will be provided both in person and remotely
- There is no visa sponsorship for this post; you must be eligible to work in the UK
How to Apply
To apply, visit our recruitment portal via the apply button. Applications close 17:30, 19 September 2025. Interviews are intended to be held during the following week. We reserve the right to close the vacancy early if a high volume of applications are received.
Diversity, Inclusion and Accessibility
Energy Saving Trust is committed to a diverse, inclusive and equitable workplace. We encourage applicants from a wide range of backgrounds and identities. We are a Disability Confident Committed employer and can discuss reasonable adjustments for recruitment.
If you need additional support or adjustments during the recruitment process, please get in touch.
#J-18808-Ljbffr
IT Service Desk Analyst employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Research Energy Saving Trust and their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves first- and second-line support, brush up on common IT issues and how to resolve them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network with current employees or others in the industry. LinkedIn is a great place to connect. They might share insights about the interview process or the company culture that could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Energy Saving Trust.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your troubleshooting abilities and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for the role and how your customer-focused approach aligns with our mission at Energy Saving Trust. Let us know why you’re the perfect fit!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills, especially with Office 365, Active Directory, and any other tools mentioned in the job description. We want to see what you can bring to the table!
Apply Through Our Website: Remember to apply through our recruitment portal! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward—just click that apply button!
How to prepare for a job interview at s1jobs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Active Directory, and VPN support. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your enthusiasm and customer-focused approach. It’s all about demonstrating that you care about delivering high standards of support.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you would handle a critical IT issue under pressure. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to work both independently and as part of a team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, or their approach to IT support. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with your interviewers!
